Tom Peacock

Had an appointment Saturday with John To see used car to see a 2015 Cadillac. When we arrived John did not inform us car was sold past us off like trash. There was a manager that did try to remedy the situ see a 2015 Cadillac. When we arrived John did not inform us car was sold past us off like trash. There was a manager that did try to remedy the situation by Showing us another car , But no one could find the keys. I remember a Gray 2016 ATS out front and I was gonna take that for a test ride but also no one could find the keys. For a family business this is a horrible way to treat a family that Spent it's afternoon With you. I want to point out there also was a guy named Freddy that tried to make things better. I was very excited to come out there today because in July I was in a hit-and-run accident and I'm finally getting a car. Not what I expected. Final note I did not give Tom peacock 5 stars More

Report | Print

I went from San Antonio to Tom Peacock to buy a used Highlander that I had discussed for 3 days w Tiffany Aguirre. My financing was approved and a time set up to meet at dealer to purchase. As I got to Highlander that I had discussed for 3 days w Tiffany Aguirre. My financing was approved and a time set up to meet at dealer to purchase. As I got to Houston, I was texted that the vehicle sold that AM. I’m livid. Poor teamwork & communication. Day off wasted + gas. Zero ⭐️ Poor view of dealership. More

Report | Print

The sales person Walter Dillard went by what I expressed The sales person Walter Dillard went by what I expressed I wanted. Did not try a hard sales pitch. Courteous and helpful. Great follow up as well The sales person Walter Dillard went by what I expressed I wanted. Did not try a hard sales pitch. Courteous and helpful. Great follow up as well. More

Report | Print

New Car Purchase I just purchase a new SUV from Tom Peacock Cadillac. This vehicle is my first Cadillac. Buying a new vehicle can be quite stressfull, but the experi I just purchase a new SUV from Tom Peacock Cadillac. This vehicle is my first Cadillac. Buying a new vehicle can be quite stressfull, but the experience was made stress free by the salesman, Boris Ackerman. Boris was very informative and knows the product he sells. All the other staff I interacted with during my visit and the buying process, were very pleasant. I am a satisfied customer. More

Report | Print

OUTSTANDING !!!!! Went into the Dealership with my Tired Out 2010 SRX good car but it was starting to have issues I had just left Tom Peacock Nissan who at the time wer Went into the Dealership with my Tired Out 2010 SRX good car but it was starting to have issues I had just left Tom Peacock Nissan who at the time were running a deal , I had spent 2 days on the phone with a salesman at Tom Peacock Nissan working on the deal , I thought we had the deal locked in on A Altima trade in was appraised credit approved just needed to bring in my SRX so they could make sure it was what I said it was , once I arrived they started really downplaying the value of my trade in I was passed around to 4 different Salesmen and ( FOR PEOPLE WHO KNOW ME THIS IS A BIG NO NO I WILL WALK EVERY TIME ) so already frustrated to say it politely , I went to Tom Peacock Cadillac ( I KNOW SAME FAIMLY, HANG WITH ME ) to the service department just to get a New key programmed ( PRO TIP, CADILLAC KEYS ARE NOT WATERPROOF LOL ) Told my Story about Tom Peacock Nissan to the Service Manager , I really wish I could remember his name so i could give him credit as well sorry bud , He asked me why i was not trying to buy another Cadillac I told him that I had not thought about it because I was price shopping dealers for trade in and did not see any special offers, so he asked if I wanted to speak to one of his sales men while I waited on my Key, I told him I was Not in the mood to speak to another salesman that day but that I would but only while I waited on the key, He introduced me to my Man, Arber Neziri Right out of the gate he was straight up and honest, I worked with only him the whole through the whole experience , I told him where I needed to be as far as payments and Arbor with the assistance of Ben worked his A#% off to make it happen and they did take some time to get it done , but the whole time I feel I was treated the same as if I had walked in with a bag of cash looking to buy so on Saturday I walked out with my 2019 XT5 LOVE THIS CAR I could go on but i cannot say enough about this Dealership and Arber but i wont , I’m going to leave it with this final note , If you’re looking for a new car and you don’t go into Tom Peacock Cadillac ( NOT NISSON ) And at least give Arber a shot at getting you what you want at the price your looking for while giving you the full 5 star service then you are short changing yourself More

Report | Print

Terrible at addressing issues Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part of the problem at hand because when they diagnosed it they heard it too. After the repairs, I still continued to hear the noise. Being discusted with the dealer I went to another mechanic shop and they heard the noise immediately and discovered it was a leak in the steering system. I want to remind you, Cadillac test drove my car after the repairs, heard the noise and ignored the noise. This is unacceptable to me and clearly shows that the repairmen are not interested in any other noises they hear. It seems the repair department is over booked and don’t t give the necessary attention to card being serviced. More

Report | Print

Terrific, outstanding The staff at Tom Peacock were awesome. K.T. Ahmed was very knowledgeable & accommodating. We were able to meet the GM Steve Hainline & many of the ot The staff at Tom Peacock were awesome. K.T. Ahmed was very knowledgeable & accommodating. We were able to meet the GM Steve Hainline & many of the other crew. This is the second vehicle we have purchased from KT & specifically searched him out when we ere ready to purchase another. These are our go to people. More

Report | Print

Rude and poor service I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I bought the car I was told I could always get a loaner for service. I have not had an issue with getting one until today when I was told I must have an appointment and I should go somewhere else because they could not service my car. The service writer walked away from my car in the middle of the conversation and one of the sales managers laughed at me when I called to dealership. This is what Cadillac service looks like I guess. Very disappointed. More

Report | Print

Outstanding Customer Service!!! My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The serv My husband and I were on vacation with our family out of state and our 2016 Cadillac broke down. We had it towed to a small dealership in KY. The service we were receiving from the dealership in KY was horrible. They kept telling us that the part was on back order. My husband contacted Tom in the service department to see if he could help us. Mr. Peacock went ABOVE and BEYOND to help us, even though they weren't doing the warranty work. He located the part for us. Without his help this experience would have been horrible. Mr. Peacock arranged for us to get a loaner car once we got back to Texas. Thank you so much Tom!!! You have made a forever customer in us. Never again will we go anywhere else to purchase another vehicle!!! You are the best!!! More

Report | Print