Tom Phillips | Page 27

New Car Purchase I was looking to purchase a specific vehicle that I saw online and Tom Phillips made the deal I wanted and made it a pleasant experience! I was looking to purchase a specific vehicle that I saw online and Tom Phillips made the deal I wanted and made it a pleasant experience! More

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New car Purchase I was in the market to purchase an additional vehicle. I filled out an on-line search and very shortly after was in contact with Tom Phillips at two R I was in the market to purchase an additional vehicle. I filled out an on-line search and very shortly after was in contact with Tom Phillips at two Rivers Ford. He made it very easy and walked me through the steps while he searched for the vehicle I wanted. I filled out the online financing application and was notified within the hour of approval. I arrived at the dealership that same afternoon and Tom had the vehicle there ready and waiting for my test drive. The staff from the front desk receptionist, sales staff, manager, and crew in the back that serviced the vehicle were all attentive, thorough and expedient. They get the job done and will go above and beyond to be sure you are satisfied. More

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Tom Phillips was awesome! Buying my new Fusion from Two Rivers Ford was a great experience. Tom Phillips was awesome. Up front and honest man. I couldn't have asked for a be Buying my new Fusion from Two Rivers Ford was a great experience. Tom Phillips was awesome. Up front and honest man. I couldn't have asked for a better salesman. More

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great experieince! the Two Rivers team does it again. this is my second time to get a new car there this year for my family and the service is tremendous. Tom Phillips the Two Rivers team does it again. this is my second time to get a new car there this year for my family and the service is tremendous. Tom Phillips is the guy to ask for! More

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Tom Phillips was awesome to work with We have bough several cars from Tom and have been customers at Two Rivers Ford for years. We bought 2 cars on 12/23/2014. We went in looking at the 20 We have bough several cars from Tom and have been customers at Two Rivers Ford for years. We bought 2 cars on 12/23/2014. We went in looking at the 2014 Edge- not planning to buy this car but were open about it. My husband was looking at a newer focus- this we knew we wanted. We told Tom our budget and what we could do. Tom wasn't pushy but was able to get us in both cars. I enjoy going to Two Rivers Ford for all my service needs and when I want to buy a car. More

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Tom Phillips UNREAL !! I was in retail for years and know how some sales people can be. This man was more than just a sales person. Very personable and very unique. Never on I was in retail for years and know how some sales people can be. This man was more than just a sales person. Very personable and very unique. Never once did he give my wife and I any false information. He went around the entire lot looking at everything we wanted to look at and walked back and forth to office to get keys and never lacked stride even though his associates would talk about his short size. The whole event from looking at the vehicles to the last part of signing the contracts was a very nice experience. My wife and I had bought another car earlier this year in another location which was a lot closer to our home 21mi. where as this around 70mi. The car we purchased from the other dealer (2013 Edge) Is great but spending 8 hrs. in the lot was about 5-6hrs. too much. Plus we found out alot of the people didn"t know what they were talking about. The event wasn't nice at all. Plus the run around we got unreal and very unprofessional. We will be coming to Two Rivers from now on. The entire store very professional and very friendly. Don & Erlin Hilham, Tn. More

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Amazing customer service I walked onto the lot just expecting to look and not to buy. The first person that greeted me and my mom when we walked in was Tom and he instantly pu I walked onto the lot just expecting to look and not to buy. The first person that greeted me and my mom when we walked in was Tom and he instantly put us at ease. The whole experience was made effortless by his patience, friendliness and professionalism. He really went the extra mile to make sure that we left happy. More

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Professionals My wife and I went shopping for a new affordable family vehicle. The sales representative introduced himself and asked us a few questions to gain a pe My wife and I went shopping for a new affordable family vehicle. The sales representative introduced himself and asked us a few questions to gain a perspective on what would be the best for us. From this he suggested a vehicle which later we bought and it was a perfect fit for us because he took his time to listen and know what we needed. More

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Great car buying experience We were wary to visit a larger dealer for our first buying experience, but Tom and everyone else were great to work with. They let us look without pre We were wary to visit a larger dealer for our first buying experience, but Tom and everyone else were great to work with. They let us look without pressuring us, showed us multiple options and ultimately worked very hard to get us to the price we wanted to be for our new car. We're happy we went with Two Rivers Ford. More

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Excellent Experience Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring Shopping for and/or purchasing a new vehicle is rarely a pleasant experience. Salesmen all to often ruin what should be an exciting time of acquiring a new vehicle. In fact, I have often done most of my research online and been to the dealership while it is closed to look at the vehicle in person before ever making contact with a salesman. Tom Phillips at Two Rivers Ford broke that stereotype for my wife and I. My wife and I had been looking for a Flex to replace her aging Mountaineer off and on for around a year, and our experience with other dealers had been overwhelmingly negative. I found a Flex with the options she wanted at Two Rivers Ford online and we decided to check it out. Upon our arrival, we were met in the parking lot by Mr. Phillips and I prepared for my usual "we're just looking, leave us in peace" speech. However, Mr. Phillips wasn't overbearing. He asked what we were looking for, and pointed us in the right direction. We found the one I had seen online and Mr. Phillips offered to get the keys. He was never pushy, and unlike other dealerships we were given ample time to talk things over in private. Although Two River's Ford is further away than two other dealerships from our home, we will continue to make the longer drive to work with them on our future vehicle purchases. Mr. Phillips is responsible for creating Two Rivers Ford customers for life. More

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