Tomas Urena

Worst car purchase experience of my life. I was looking to save a little bit of money buying a used low mileage 23/24 nissan Rogue, so I found on autotrader that this dealer had a very nice o I was looking to save a little bit of money buying a used low mileage 23/24 nissan Rogue, so I found on autotrader that this dealer had a very nice one, it was listed at $21.991, so i gave them a call spoke with Ray Lugo, as fast as i showed interest on the car they raised the price to $24.175, and the didn't want to honor the listed price that i had printed on. When they gave me the purchase price there were a lot of extras that I didn't want like appearance package, nsd etch, lojack & first year maint tottaling $1700, so they forced me to buy them, but you sing a contract that says you do not have to buy this to purchase their car. My credit score is impeccable but they hit with a 8.99 % interest rate with a credit union. When i finally get to the finance dept they put a video of the all extras that you should buy to protect your car and to get you dizzy and tired while they make you sign papers that you have no idea what they are . So the finance guy Anthony Russel played as the good guy, he play as he is going to get you a better rate bc he knows how to talk with banks and he is not afraid. So the good news are if you make a bigger down payment and purchase all this packages that you don't really need they could get me a 6.74% rate you will be paying the same monthly with or without those packages a $3000 more to finance. Now that they screwed me over with all those extra fees and packages that i do not want and want to cancel them it will take 60 days to refund my money to the lender. My car was purchased originally 12/2024 so it has a two year left on bumper to bumper warranty but the sold me an extra warranty for two years, my car is already depreciated but the sold me a gap insurance that in case of a total loss it will do nothing bc my car is already depreciated and a road hazard that i don't want. Tomas Urena the sales person was terrible, he stole the sale from Ray Lugo the person i originally spoke with, he didn't even pay attention to my needs. Requested to speak with the manager and he said the manager didn't talk to customers. I feel like i was robbed in a very bad way from all departments of this dealer. I do not recommend this dealer or their employees. More

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