Tommy Gard
Tommy Gard at Norm Reeves Honda Superstore North Richland Hills

Tommy Gard

Sales Specialist

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.5
32 Reviews
4.5

32 Reviews

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32 Reviews of Tommy Gard

May 26, 2026

Dealership Rating
Employee Rating

Always great coming in and getting my oil changed. Great communication, always friendly. Thanks again More

by Willis1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like you’ve got a solid rhythm going with your visits: quick stops, friendly faces, and good communication every time you come in. We appreciate you being part of it.

March 31, 2026

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Employee Rating

Worst dealership ever I scheduled an appointment over two weeks prior to appointment date when I arrived the advisor treated me like I was an inconvenience with an oil change and recall this is my first and More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Elizabeth French

Apr 02, 2026

Norm Reeves Honda Superstore North Richland Hills responded

Hello Nikki, we're sorry to hear about your negative experience. Every customer is a priority to us, and we regret that you didn't feel warmly welcomed during your visit. We'd like to hear more about what happened. Please contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. 

September 26, 2025

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My initial visit did not go as planned but the store reached out to remedy issues More

by danflynn25
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza

Sep 29, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Sometimes the first scene doesn’t go as planned, but we’re glad we could roll out the sequel smoothly! Thanks for giving us the chance to turn things around and make the experience right, Dan. We’re pleased we could help remedy things and make your experience better.

September 16, 2025

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The service was Wonderful! The service manager Williams was very attentive to my concerns! Thanks More

by Lexie
Service Price Transparency
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Recommend Dealer
Yes
Sep 17, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Lexie, we’re so glad Williams and the team could address your concerns with such care! Attentive service makes all the difference, and your feedback highlights their dedication. Thanks for letting us make your visit a worry-free experience.

July 29, 2025

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very nice dealership they helped me get the exact car i was looking for not pushy or anything More

by janetcruz1228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Macon Huntsinger , Anthony Camargo

Jul 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey Janet! Anthony is thrilled to hear we found you the exact car you wanted. Thanks for trusting us to make your search so smooth, and we can’t wait to help you again!

July 14, 2025

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I got great service in a timely manner I will be returning for more service thanks More

by japagesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nume Chantharowong

Jul 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Yay, thanks for the rave review! We’re thrilled you found our timing spot on. We’ll have the welcome mat (and the wrenches) ready whenever you return!

July 03, 2025

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Employee Rating

The dealer was clear with the price of the car and the fees involved with the purchase. No charged for bogus extra fees and the salesperson, Tommy Gard, was prompt, courteous and professional with the tra More

by Frank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 07, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Frank! We believe in transparency and respect for your time, so it’s great to hear that Tommy delivered both. We’ll be sure to share your kind words with him.

June 17, 2025

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Employee Rating

Very friendly service center, prompt and honest with wait times and did not try to oversell unnecessary repairs More

by jennylynn616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Norm Reeves Honda Superstore North Richland Hills responded

A big thanks from all of us in the service lane! We’re glad we could make your visit a 5-star one. Let us know if there’s anything more we can do for you.

April 26, 2025

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Employee Rating

We were told we needed a low pressure fuel pump. About $1200. We were told it would be ready by late Friday. We did not receive a call so I called at 5pm and was told we would also need a high press More

by sgpaschal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda tommy lit

Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we apologize for the wait you experienced and understand why that would be frustrating. We do appreciate your patience, and if you’d like to discuss this experience further, we’re here for you. You can contact our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you.

April 02, 2025

Dealership Rating
Employee Rating

Tommy got the job done quickly and effectively and I got my car back in a timely manner. Great to work with and very communicative. More

by lane.johanna60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Tommy, whose clear communication and efficiency are truly commendable. We’re delighted that you received your car back on time and that your visit was convenient. Your satisfaction is our top priority. We’re here whenever you need us!

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