Tommy Haile

I do't write a lot of reviews. I don't have any love for car sales experiences but recognize that it's, in general, a sleazy business. But this experience was beyond compare and wa I don't have any love for car sales experiences but recognize that it's, in general, a sleazy business. But this experience was beyond compare and wasted a lot of my time. Mostly it was the GSM looking me in the eye and lying, not giving a xxxx about my experience, his dishonesty, or the dishonesty of his sales person. Maybe more experienced car buyers wouldn't be so shocked. I was very interested in leasing a vehicle from Schomp Hyundai and inquired about a specific VIN online. Within minutes I had an email saying that the vehicle was available for a test drive. He sent me a "video" of the car. I called the sales person about a specific incentive program Hyundai is running, he said that they would honor it. Then he started being dishonest about how leases work, directly contradicting the language in the HMF lease agreement. Absolutely insisted that he's been doing this for four years and he knows. He offered to have "his manager" call me to assure me that the HMF agreement isn't accurate. I figured I got some new guy so I went in person the next day. I am told, first, that they haven't had any of the trim I was seeking for quite some time. I was able to provide a VIN and stock number. Nope, our web site says we have it but we don't. I expressed disbelief. It took a couple of conferences with the GSM to "make sure" that this car and 3 others they supposedly have in stock are zombie cars that no one can locate, except Hyundai who says they took delivery over 150 days ago. I asked to provide feedback on my experience to the GSM. After an extensive wait, he showed up. Completely full of it. He then claimed that they had one in yesterday but maybe it sold. Two others I'd spoken with in person had claimed they hadn't had any for a while. He didn't seem bothered in any way, shape, or form that the previous evening his sales person said the VIN I inquired about was on the lot ready for me to test drive when, supposedly, they hadn't any of this trim for some time. When I brought up the xx the same sales person had given me about lease terms, he started in on the same line of xx. Seems they don't want to lease to anyone looking to buy it out early, must have some financial impact on them that they don't like. Super sketchy. Different stories from literally each person I spoke with at the dealership, online and in person. Buyer beware. More

Report | Print

Tommy was great! Handled test drive to signing to drive off. Explained everything, got answers to our questions if he didn't know. One price - no surprises, no hid Handled test drive to signing to drive off. Explained everything, got answers to our questions if he didn't know. One price - no surprises, no hidden fees. Great experience. More

Report | Print