Tommy Mellow
Tommy Mellow at Walt Massey Chrysler Dodge Jeep RAM Columbia

Tommy Mellow

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Columbia

1470 Hwy 98 E
Columbia, MS 39429

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4.8
11 Reviews
4.8

11 Reviews

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11 Reviews of Tommy Mellow

January 26, 2026

Dealership Rating
Employee Rating

Had it not been for the Service Employees and Techs at this dealership I would still be walking. They provided me with transportation and the work on my More

by mrh1722
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

January 26, 2026

Dealership Rating
Employee Rating

The Service Employees and Techs at this dealership are Fantastic. Best in this area. They did a great job on my vehicle, made sure that I had transportation, called me with updates and part tracking. Th More

by mrh1722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2026

Dealership Rating
Employee Rating

The only complaint I have was the wait was kind people really nice People nice More

by slpittman344
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

Jan 26, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We’re glad to hear our team was kind and helpful. We appreciate your patience with the wait and will continue working to make your experience as smooth as possible.

January 19, 2026

Dealership Rating
Employee Rating

This is the third time my car has been in for recalls. Each time the work went fine. However the last two times I have been there additional work was done to my car without my permission. The second time More

by bpowell587
Recommend Dealer
No

Other Employees Tagged: Tommy Mellow

Jan 20, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Travis Cupples, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 424-5231.

January 19, 2026

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Employee Rating

Very helpful with my concerns gave me a rundown of the work and did a awesome job More

by jessedouglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

Jan 19, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your feedback. We’re glad to hear your concerns were addressed, the work was clearly explained, and everything was done to your satisfaction. We truly appreciate you choosing us.

January 13, 2026

Dealership Rating
Employee Rating

Was good My experience was good but was scheduled for 10 but didn't get pulled in till 11 an had another that they got a driver to take me to More

by David202007
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

Jan 13, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for sharing your feedback with us. We’re glad to hear your overall experience was good and appreciate your patience with the delay. We value your time and thank you for choosing us.

January 07, 2026

Dealership Rating
Employee Rating

Great These surveys are dumb No Stop messaging me Seriously stop messaging me this is xxxxing annoying More

by bricegreco
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

Jan 08, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear your experience itself was a great one. We also understand the frustration with follow-up messages and appreciate you calling that out. Your feedback helps us fine-tune how we communicate, and we’ll make sure that’s taken into account going forward.

January 05, 2026

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Employee Rating

Always have great service here. I purchased my vehicle here and get both me and my husband car serviced here. More

by odj13
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

Jan 07, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Thank you for your continued trust in us. We’re happy to hear you always receive great service and that you choose us for both purchasing and servicing your vehicles. We truly appreciate you and look forward to taking care of you and your husband again.

January 01, 2026

Dealership Rating
Employee Rating

Very customer oriented Took care of my concerns Would recommend to others in need of car maintenance More

by jana.keith
Recommend Dealer
Yes

Other Employees Tagged: Tommy Mellow

Jan 03, 2026

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear that. Taking care of concerns and keeping the experience customer focused is what we strive for every visit. We appreciate the recommendation and look forward to helping you again whenever you need car maintenance.

December 27, 2025

Dealership Rating
Employee Rating

Eager to please. Kind faces. Timely service. Great prices. Will surely be back when needed. More

by pittman161994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

Dec 29, 2025

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear that stood out to you. Friendly service, fair pricing, and getting things done on time are all priorities for our team. We appreciate your trust and look forward to seeing you again when you need us.

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