Tony Christy

PURCHASED NEW MICHELIN TIRES. SURPRISE—no new valve stems! It is beyond comprehension why any shop that held itself out as competent would leave old stems that had 104,000 miles o SURPRISE—no new valve stems! It is beyond comprehension why any shop that held itself out as competent would leave old stems that had 104,000 miles of use in the wheels when installing high-end tires, or any tires. I called Maui who said the computer did not incluide stems with tires. So what? That is criminally-conscious negiligence that might have caused an accident with seriouis injury or fatal consequences. I HAD GO TO A TIRE SHOP TO DISMOUNT THE NEW TIRES, INSTALL NEW VALVE STEMS AND REMOUNT THE NEW TIRES at a cost of almost $200. I blame the boss, Tom Nguyen. He or his robot does not answer my request for his contact information, which explains a lot. If Tom worked for my company he would be fired. What is your direct email and telephone. number, Tom? My truck was intended for my grandson after I replaced it with a new RAM1500. I will NEVER buy a vehicle at Hanlees Napa Chrysler Bob Pauli Napa, CA 707. 322 3583 -- Tom, call me. bob.pauli@mac.com More

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Manager was really helpful and efficient. We bought out a lease on a Wrangler Sahara Hybrid. We bought out a lease on a Wrangler Sahara Hybrid. More

by boblawson Verified Customer Verified Customer

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Great service, knowledgeable staff and great mechanics. I was always kept in the loop which gives me confidence going to Napa Dodge for services. I was always kept in the loop which gives me confidence going to Napa Dodge for services. More

by WAVEDANCERFISHING Verified Customer Verified Customer

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Quality service, Professional, Efficient. Thoughtful and kind.. Knowledgeable. Relaxing. Comfortable Environment. Reduced Stress . Enjoyable conversations. Thoughtful and kind.. Knowledgeable. Relaxing. Comfortable Environment. Reduced Stress . Enjoyable conversations. More

by GINEST72 Verified Customer Verified Customer

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Maui was extremely friendly and professional. Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Wa Seems the service was done. They don’t have loaners or provide shuttle service. Had to get uber. I am used to service department providing those. Was told there was a problem with my car but no pics or videos to validate. Reached out to Stelantis their phone service hung up. Poor experience throughout. Maui is the only reason I would recommend the dealership More

by DrChristie Verified Customer Verified Customer

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Great service, very accommodating and friendly. Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional servic Easy to make an appointment and be seen. Much better service than other dealers i have visited. It is a bit out of my way, but the exceptional service makes it worth it the trip. Thanks Napa Ram! More

by NONE25 Verified Customer Verified Customer

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They were very professional and quick! !! Great service from the Saturday team was nice thanks. !! Great service from the Saturday team was nice thanks. More

by DANNJ2013 Verified Customer Verified Customer

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The service department is incredibly condescending. The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Inst The entire miscommunication could have been solved by telling me over the phone, “You may be waiting as long as until the end of the day, 5pm.” Instead, once I got there they were incredibly rude and patronizing. The guy behind the counter said, “You know, it’s kind of like the DMV where you have to wait in line for your turn.” I’m not an idiot, I understand first come first serve policy, but that is not what they expressed over the phone. I was given an appointment time and told it would take 2 to 3 hours. They told me over the phone that they would put me down as “waiting in person.” The mansplaining has to stop. It’s rude and I know no one appreciates it. I won’t be using this service department nor buying our next jeep here either. More

by Aggie Verified Customer Verified Customer

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Very helpful and explained everything being done. Didn’t try to sell unnecessary things that didn’t need to be done. Didn’t try to sell unnecessary things that didn’t need to be done. More

by JUANM.JM49 Verified Customer Verified Customer

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The staff here is incredible and very helpful. I wouldn’t want to buy a car anywhere else . I wouldn’t want to buy a car anywhere else . More

by Isaac Verified Customer Verified Customer

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