Tony Cron | Page 2

I can't copy and paste the email that I sent to John Cnota because it is too long. The short version is the service was abysmal. Tony Cron was incredibly rude to Marc and I. I have no confidence that tw Cnota because it is too long. The short version is the service was abysmal. Tony Cron was incredibly rude to Marc and I. I have no confidence that twin City Dodge can perform any repairs in a timely manner. The communication was nonexistent. I will be doing everything in my power to avoid both twin City Dodge and Stellantis in the future. If you would like to know more please feel free to contact me More

by dwlowery13 Verified Customer Verified Customer

Report | Print

Very pleased with Twin City ! ! Tony is the greatest !! He has helped me sooo much on many occasions over the years with getting my 2013 Town and Country fixed and Warranty cover ! Tony is the greatest !! He has helped me sooo much on many occasions over the years with getting my 2013 Town and Country fixed and Warranty coverage. More

by glasshouse1975 Verified Customer Verified Customer

Report | Print

Honest, caring, knowledgeable and very professional! Truly sets the bar high!! Highly recommend for your service needs! Truly sets the bar high!! Highly recommend for your service needs! More

by Janice Gendron Verified Customer Verified Customer

Report | Print

Always friendly and helpful. Everyone always explains everything to my satisfaction . Like the nice waiting room . Everyone always explains everything to my satisfaction . Like the nice waiting room . More

by Flamingo Verified Customer Verified Customer

Report | Print

They make sure you are completely satisfied before you leave this building Great service… thanks leave this building Great service… thanks More

by rjd Verified Customer Verified Customer

Report | Print

The team at twin city always helps me with anything I need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! More

by Caradawn21 Verified Customer Verified Customer

Report | Print

You got a low rating because my truck has been there for over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There are a lot variables to the story. Tony Cron is who you need to talk to. Tony has been good to work with, but I'm not a mechanic and don't understand most of what he is explaining. (It's a computer problem) I figured taking my truck to a dealer (I have a Dodge Dakota) that I would be in good hands. My truck is my business service truck. Hopefully they can figure it out so I can quit renting trucks. Thank you! More

by pvharleydude002 Verified Customer Verified Customer

Report | Print

I live one hour away from Twin City in Lafayette. I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped m I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped my vehicle off on Sunday evening and put my key in the drop box. I receive a call from a lady with Twin City on Monday asking if I could set my appointment for the following week instead of the week it’s scheduled due to a shortage of technicians. I advised her that my car was already there and I live a hour away and I’m not coming to get it so it can set there until they finish it. The lady said ok she would get with service and get something figured out and try to have it done by Friday. I called on Wednesday for an update and the technician wasn’t at work that day and was told he would be back Thursday. I called Thursday and the technician assigned to my vehicle wasn’t there because of a family medical issue which is understandable. I get a call from a guy on Friday and he said they Fixed the recall and Put new battery in key fob and said there are no issues with it not being detected anymore and the battery was just low. I started to explain and kind of argue that I already put new batteries in all 4 of my key fobs prior but instead the person I talked to on the phone said just keep an eye on it and if it does it again then bring it in. So we pick up our vehicle and the same day it does it again. Saying key fob not detected. What I believe happened is the technician was out all week and then tried to come back on Friday and get it all done to stick to the schedule of when they said they would try to have it finished. Fact of the matter is I wouldn’t have cared if they kept my vehicle an extra week if you would’ve not rushed the job, taking me for a fool, and completed properly diagnosing the key fob problem. That service is the same that I can get at a dealership that’s half the time away from me!! More

by krouta Verified Customer Verified Customer

Report | Print

Job was done quickly and well and they communicated the whole time. Nice people there whole time. Nice people there More

by brianjneubert Verified Customer Verified Customer

Report | Print

Greg Henson is a great salesman but the service department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. More

by pegwright Verified Customer Verified Customer

Report | Print