Tony Doan

I inquired about a used Genesis at Herb Chambers of Millbury, and the entire process was a mess of miscommunication, wasted time, and money out of my pocket — and when I finally tried to negotiate base Millbury, and the entire process was a mess of miscommunication, wasted time, and money out of my pocket — and when I finally tried to negotiate based on documented problems, I was stonewalled. I was never told upfront that the car was in the body shop when I first inquired. When I asked about the damage, Brandon admitted there was touch-up paint and a misaligned rear bumper, but couldn't tell me how the damage happened — despite a "clean" Carfax, which turned out to be clean only because it was never filed with insurance. Not reassuring. I paid out of pocket for a pre-purchase inspection with my own mechanic, and it took two trips to even get it done. The first time, my mechanic and I both drove over an hour only to find the car was at the body shop and couldn't be looked at. The second time, after being told it was ready, my mechanic made the trip again but the car was up on a lift, so he still couldn't complete the test drive — a big part of what I'd paid him for. Two trips, two failed inspections, because sales and service couldn't get on the same page. Once the inspection was finally done, it turned up: touch-up paint on multiple panels, scratches, a bumper still visibly misaligned despite a reported $5,000 "repair," an active fault code on the parking sensor, and aftermarket wheels/intake from a previous owner — none disclosed proactively. When I brought this to Tony and asked for a fair out-the-door price reflecting the car's actual condition, I was told flatly that "Herb Chambers doesn't negotiate" and sent a promotional video instead of a response to the issues I'd documented. The numbers they eventually sent didn't reflect a single item I'd raised — and came out higher than their own listed price. Hidden fees included. If you're considering this dealership, go in with your eyes open. Get everything in writing, don't trust "smart pricing" to reflect a car's real condition or price, and don't expect them to budge even with hard evidence in hand. Extremely rude, unprofessional, and I'd advise taking your business elsewhere. More

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