Tony Ferrigno

It is very rare for me to post a negative review about a company, but my experience with this dealership warrants it. In March, I purchased a used 2018 Chevrolet Equinox in a rare diesel configuration. T company, but my experience with this dealership warrants it. In March, I purchased a used 2018 Chevrolet Equinox in a rare diesel configuration. The problems began immediately after the sale, with a delay in receiving the title. While I was initially understanding of internal issues they cited, the situation became unacceptable when the dealership began ignoring my calls and then attempted to blame me, the customer, for their lack of communication. Frustrated, I escalated the matter to a manager, Tony, who seemed more receptive. Despite his involvement, the issues persisted to the point where my temporary tags expired. As a result, I was unable to drive the vehicle I had just purchased for two weeks, forcing me to use my wife's car. Because the vehicle was purchased in Pennsylvania and I live in Ohio, I was able to obtain Ohio plates myself. Officials at the Ohio DMV indicated that the procedures followed by this dealership were "highly irregular" and suggested the company did not know what it was doing, creating entirely avoidable problems for me. Even then, I still had not received my title. My calls for status updates continued to go unanswered. When the Ohio tags eventually expired, I was again left without a vehicle for another two weeks. After reaching out to Tony again, the title was finally sent—to my previous address. This required a special trip of over an hour to retrieve it. Approximately three weeks after finally resolving the title issue, the transmission on the 70,000-mile vehicle failed completely. The repair quote is $6,500 on a car I still owe $16,000 for. I have not towed anything or used the vehicle abnormally. Now, the dealership has completely ceased communication. My calls go unanswered, and a promised callback from another department was never fulfilled. I believe this entire experience demonstrates a severe pattern of negligence and bad faith. I strongly advise others to avoid this dealership. Furthermore, I urge Chevrolet corporate to investigate the practices at this facility, as this type of behavior is unacceptable for a brand with their reputation. This one-star review is unfortunately necessary and warranted. More

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