Tony Philon, Jr | Page 3

So disappointed, i really wanted to like and support this place. I had to edit my review as the service department is a completely different experience. 2/15/25: 8:30am arrival for a 8:45 appointment to place. I had to edit my review as the service department is a completely different experience. 2/15/25: 8:30am arrival for a 8:45 appointment to address a recall and look at the head unit display because it was flickering when going over bumps. I was asked if it takes longer than a couple hours could I leave it? I said yes and went to have a seat. For such a new building, there are very few power outlets so I'm thinking they dont expect you to be here for hours. 11:30am No update but I noticed my car was locked and parked off to the side in the app. I asked a service advisor what was the status and apparently it was marked as a drop off instead of a wait. I was told it wouldnt be ready until first thing Monday AM. So, i've wasted my time already so I asked if I can get a loaner and was told that there is a waiting list. I said shouldnt I be moved up the waiting list since I have sat here with an appointment and now being told it cant be done until Monday? That didnt matter so I called and had someone pick me up. 2/17/25: 11:00am No Update so I call and no one answers and goes to a voicemail that I left my information on. I called repeatedly again at 12:00pm No update and aall again and no one answers. 2:30pm No update and the app says the car is in the exact same position it was in on Friday so nothing has been done. Plus the status link I got by text and email shows nothing has been done as well. I call again and finally got someone to answer. They transferred me to mySA so I left a message. 5:00pm I get a message that the car was ready but they they close at 6pm. Then I get a contradicting message that a part was ordered and if I wanted to leave it or not. I called back and left another message asking how long it would take, should I get a rental, etc...No call back. 2/20/25 1:00pm Still no communication again so I called 1pm to see if the part came in and was informed by the parts department that it came in that morning. There was no email, text, call saying it came in like I was told I would receive. Assuming it wasnt just sitting there, surely they installed it, I called the service line and was told my SA was off and someone else would help. After being transferred and getting voicemails several times I finally got a real person who said it HAD NOT been installed and someone would call me back! There was no call back or any communication for that matter. 2/21/25: 10:30am Still no communication so again I called and told the receptionist that I needed an update on my car but I also do not want Tony or Steven's voicemail as they have yet to return my calls. She said they were the only ones who could give a status and that she would personally go ask them while I held. When she returned she said that Tony was calling me at an unknown number and thats why I wasnt getting any communication. Mind you, I have never had this number and I got text messages and even a voicemail reminder about my appointment on my correct phone number. I even got one voicemail on my alternate number. So why all of a sudden is this unknown number is the primary for communication. Anyway, She has been the most helpful and said Tony would call me back shortly. 11:50am SA calls and I'm told nothing has been done with the part since it arrived and now the tech that was working on it is out and to give him an hour to follow up with a status. 4:00pm No update. 2/22/25 After poor communication and being told no tech was available to install a warranty part for a week, we finally had to show up in person and talk with the service manager who amazingly got everything done the same day and made everything right again. I would of given 5 stars but it shouldn't of taken the service manager to get something done. Ironically, the person who deserves the praise (Steven) isnt even listed under the Service Dept. yet the person who doesnt is listed. More

by MADUGU143 Verified Customer Verified Customer

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I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

by Edna.m.jimenez Verified Customer Verified Customer

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Awful customer service. Absolutely will not be returning. One star is too much for this place. Absolutely will not be returning. One star is too much for this place. More

by VERSHAUNKOHN29 Verified Customer Verified Customer

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McDonough Hyundai treat customers like family while maintaining their professionalism and attention to detail. Thanks maintaining their professionalism and attention to detail. Thanks More

by ANTOINETTA2000 Verified Customer Verified Customer

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Overall, McDonough Hyundai did a great job with taking car of my vehicle. This was my third visit to the service center since purchasing my car (routine maintenance and minor work done). I deducted a star car of my vehicle. This was my third visit to the service center since purchasing my car (routine maintenance and minor work done). I deducted a star because the shuttle service could be greatly improved. I strongly prefer not to wait while my car gets service out of habit after years of having older cars and them requiring service. I find that often times I'm waiting minimum of 30 minutes but upwards of 45 minutes to take the shuttle. On busy days, since the shuttle driver takes one person at a time, they may want to have a second driver so customers aren't waiting so long. When I had my Kia and my Chevy, the max amount of time I waited for a shuttle was 15 minutes. Until that improves, I will factor in rideshare cost into my car maintenance budget. More

by asteven8 Verified Customer Verified Customer

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Knowledgeable service staff. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. More

by JAZZDITTY Verified Customer Verified Customer

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Timely and staff kept me informed of progress. Waiting area was very good and service was timely Waiting area was very good and service was timely More

by Blainharvey Verified Customer Verified Customer

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Very knowledgeable and time efficient. Very respectful and courteous! I will definitely return to this dealer. Very respectful and courteous! I will definitely return to this dealer. More

by STAARCHER Verified Customer Verified Customer

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The check-in was prompt but the service and Communication was terrible. One of the services never got windshield washer fluid and had to go buy some within days of service.Had to call so many time just to ge was terrible. One of the services never got windshield washer fluid and had to go buy some within days of service.Had to call so many time just to get an update on the last service, arrived for service at 7:45 AM didn’t get an update until like 5:55PM minutes to close. I don’t know how well the maintenance was done because my car now has rattling noise from the AC vents. Very disappointed. More

by BMARYM Verified Customer Verified Customer

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A lot of hustle from this team! They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth wit They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth with getting cars set up and checked out. An enormous effort from everybody. The total service ran longer due to circumstance but the communication made all the difference. More

by mcgillc1981 Verified Customer Verified Customer

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