Tony Turner | Page 8

As a dealership for sales experience, you guys were beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months beyond amazing. For Service, Tony went above and beyond and was amazing. The brand new Canyon had an issue with a fuel injector less than two months after purchase so it stayed in the shop for quite a while as the service team and GM tried to get it repaired. They didn't release it to us until they were sure it was without issue, and I totally respect that and appreciate it. Your shop, however, leaves a lot to be desired. When I came to pick up my truck, there was damage to the driver's door where someone had bounced the door off a rack in the shop. There was damage to the front right fender with paint missing and a visible mark where it had hit something. This truck is currently in your body shop for a paint job to repair damage your shop did. While I appreciate that you are making it right, I'm incredibly frustrated that once again I've made another truck payment on a vehicle I do not have in my possession and this time it's because someone didn't give a xxxx about someone else's property enough to take care of it. This was the first brand new truck my husband had ever purchased on September 30th. It went into the shop on Decemeber 17th and was returned to me January 25th. I then had to bring it back on February 4th for the paint to be repaired and am still without it as of today, which is February 16th. I was called on February 12th and told it would be ready the next day and would be called. I got the call on February 14th that it would be sometime the beginning of the next week. So here we sit. I do appreciate the beautiful Envision that the dealership didn't seem to be too eager to lend us. I can't help but wonder where we would be now had GM Executive Office not been involved, which by the way, they contacted me when the vehicle was towed and not the other way around. I can't say that I will bring my vehicle back to your shop unless I absolutely have to, because I don't want it to be damaged again. I hope whoever did the repairs under the hood took better care of that than he did the exterior. With this experience in mind, I find your actual shop personnel to be unprofessional and irresponsible. More

by LEEJENN95 Verified Customer Verified Customer

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Always have exceptional service-- whether buying a vehicle or having one serviced. Professional, friendly and knowledgeable employees in all departments of the dealership. Shout out to Tony (servi vehicle or having one serviced. Professional, friendly and knowledgeable employees in all departments of the dealership. Shout out to Tony (service) for getting me out when I needed instead of having to reschedule. More

by HUNTR4455 Verified Customer Verified Customer

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I think your dealership is very clean very nice. The people there are very polite with every thing service writer Tony was excellent I have no problem I had my oil change and maybe in couple weeks I' The people there are very polite with every thing service writer Tony was excellent I have no problem I had my oil change and maybe in couple weeks I'll come back there For my truck brakes need to be fix. All yours service writer are execllent. More

by cliff9099 Verified Customer Verified Customer

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Clean, nice drinks ,interactive,nice car wash also. The team for assistance is very much aware we need to know what's going on,I personally like that. The team for assistance is very much aware we need to know what's going on,I personally like that. More

by Betty Verified Customer Verified Customer

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We very much appreciated the fact that the service rep and all at the service department followed up to resolve our issue. and all at the service department followed up to resolve our issue. More

by perrottg Verified Customer Verified Customer

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Combines time you had our vehicle for over two months. One, the radio that was not fixed. On numerous occasions. When this happened your mechanic destroyed our interior. (Leather) around it and cracked a One, the radio that was not fixed. On numerous occasions. When this happened your mechanic destroyed our interior. (Leather) around it and cracked a vent. Put face back on with two way tape. Second attempt was to fix the air and it had to be worked on twice for that. I WILL definitely not be retuning for any further service there. More

by VIARSD Verified Customer Verified Customer

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I am always treated like I am their number 1 customer every time I visit the shop every time I visit the shop More

by LJNJR1 Verified Customer Verified Customer

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Fair, friendly, honest, very professional, thorough, Clean, accomadating convenient, provides transportation when needed works with you Clean, accomadating convenient, provides transportation when needed works with you More

by AMILLER3112 Verified Customer Verified Customer

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I made a review a week ago. I have heard NOTHING from Brooksville Buick in regard to my comment. I have been asked several times to review on this service call. I will give them I have heard NOTHING from Brooksville Buick in regard to my comment. I have been asked several times to review on this service call. I will give them my response if they call me and talk to me one on one. More

by DRowland Verified Customer Verified Customer

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Excellent service and attention to detail. They really know how to take care of a client. They really know how to take care of a client. More

by edward.rosajr Verified Customer Verified Customer

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