Tony Varn

I purchased a vehicle from this dealership based on their assurances that it had no major issues, had been properly inspected, and was in good working condition. After the sale, I discovered the vehicle had assurances that it had no major issues, had been properly inspected, and was in good working condition. After the sale, I discovered the vehicle had been in an accident that was never disclosed to me at any point before or during the purchase. The dealership told me they would send the CARFAX report within two days, but they did not. Instead, I received a link a month after the deal was closed, and the link was expired. Later, they falsely claimed I had already received the CARFAX. If that were true, there is no reason I would have paid full market value for a vehicle with accident history. Since buying the car, I have only driven it approximately 2,000 miles, yet multiple serious problems appeared almost immediately. Independent inspections confirmed these issues were pre‑existing and could not have developed within such low mileage. I have receipts, photos, and the broken parts themselves documenting the condition of the vehicle and the repairs that were required. Nothing about this situation is normal wear and tear, especially considering how little the vehicle has been driven. When I attempted to resolve the situation, the dealership became evasive and inconsistent. Their explanations changed from one conversation to the next, and they denied information that was later proven through diagnostic reports and physical evidence. I requested a full buyback due to the undisclosed accident, misrepresentation, and documented safety issues, but they refused and continued to dismiss the severity of the problems. As a disabled veteran who relies on safe, dependable transportation to and from the VA, this experience has caused significant stress, financial loss, and inconvenience. Reliable transportation is not optional for me, and the dealership’s refusal to take responsibility has made a difficult situation even harder. Because of their conduct, I have filed complaints with state and federal consumer protection agencies to document the misrepresentation and the impact it has had on me. If you are considering purchasing a vehicle here, I strongly recommend getting an independent inspection and being cautious about any claims made during the sales process. My experience has been costly, time‑consuming, and frustrating, and I would not want anyone else to go through the same situation. More

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Everyone was very nice and answered all my questions. I am pleased with service I received I am pleased with service I received More

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My experience was excellent with not only prompt buisness but Kyle my salesman was awesome. We were able to work out many things over the phone prior to save time as time is very limited and from start to fi but Kyle my salesman was awesome. We were able to work out many things over the phone prior to save time as time is very limited and from start to finish was perfect. I am very pleased with this dealership and professionalism as well as Kyle so I'd like to say thank you so much and keep up the great work. More

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It was an absolute pleasure working with the team at Valley Motors City. They made the car shopping experience simple and enjoyable. My salesperson, Gary, was especially hardworking and friendly. Also w Valley Motors City. They made the car shopping experience simple and enjoyable. My salesperson, Gary, was especially hardworking and friendly. Also want to point out that the sales manager and credit manager were also professional, helpful and friendly. I highly recommend. More

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Picked out a vehicle that I really like had the stuff I wanted and dealer made the deal happen wanted and dealer made the deal happen More

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Andrew was very helpful, he went above and beyond. 10 out of 10 I recommend 10 out of 10 I recommend More

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I really enjoyed working with Gary. He worked tirelessly to track down exactly what I was looking for and communicated with me the entire way through the process. He was very courteous He worked tirelessly to track down exactly what I was looking for and communicated with me the entire way through the process. He was very courteous and professional and I would recommend him to anyone. More

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Gary was friendly, professional, and knowledgeable. He helped me as I picked out a new car after my old one was totaled, ended up going with the certified pre-owned 21 Bronco Outer Banks! Couldn’t be h He helped me as I picked out a new car after my old one was totaled, ended up going with the certified pre-owned 21 Bronco Outer Banks! Couldn’t be happier with it. Big shout out to Gary for helping me the way he did throughout the process! More

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This is the 3rd vehicle I have purchased from this dealership and each time I have had a great experience. I worked with Scott Foster in sales and he was great! He was able to find me the exact vehicl dealership and each time I have had a great experience. I worked with Scott Foster in sales and he was great! He was able to find me the exact vehicle I wanted without having to special order. He even had the vehicle there and ready for me within a day. Tony in finance was great as well. He was very thorough and efficient. During the sales process, the general manager, Chris, even went out of his way to talk to me to make sure I was having the best experience at the dealership. They are all the reason I keep going back to this dealership! More

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Valley is an honest, low sales pressure dealership. They are professional and responsive to customers. They are professional and responsive to customers. More

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