Tori Shaw

ONE OF THE BEST EXPERIENCES! First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I me First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I met Gabriel !I was just looking to and seeing what I wanted in the future but nothing was set in stone however he was so kind made my experience there so much more calming. I was intimated and felt like a little out of place but, he made sure to give me excellent service and I was truly helpful. I have been always welcomed with open arms and warm greetings whenever my car needed service the service team including Tori, Jessica, Sheri, Anna, meeting Jolene was such a treat too! Everyone there even the managing staff Drew & Jamie are nothing but kind. Everyone is so welcoming I really made long last friendships!. Never had an issue for anyone has been rude or nasty. The service team and the team in general have been such a great help & made so many connections as they’re that personable and over all friendly! We chit chat, relate to one another/have a great time! When I was looking to purchase my first car I came to ask questions, test drive, look at and obviously shop around to make sure I know that I want is what I’m looking for. She was so kind, helpful, funny, you I name it she’s just that women! With everything that I was looking for she was there to answer any questions I had wether it was my car or it was about details/features she was the one I could count on, that being said if she didn’t, know the correct answer, there was so many more team members that could expertly answer my questions! I was so exited to finally get my new ( new to me ) AMG GLC 43 in the most BEST condition! It met everything that I was looking for, including trim ( night package ) with a beauty of an interior the whole package. There was some things ( cosmetic ); that I was concerned with fixing and she was ON IT. No time wasted or anything. She went truly above and beyond! Got me an incredible deal that truly couldn’t be beat compared to any other dealership. I have to say a huge thank you to peter McMonigle was such a pleasure to work with as well to explain the different kind of packages to keep me safe in case of emergency or anything that may happen on the road! Expertly finding the best care packages for me to chose that Best suited my needs and wants. I have nothing but great things to say and I could Keep going! Thank you for giving the best experience possible in an automotive perspective. Truly remarkable! If you’re looking to buy, go to Kim & Gabriel! They’re the best there! You can’t go wrong! More

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Shane was awesome & he's very patient. He addressed all my concerns and ensured I was comfortable with my purchase. He made me feel like my experience and preferences mattered and that it w He addressed all my concerns and ensured I was comfortable with my purchase. He made me feel like my experience and preferences mattered and that it wasn't just about making a sale.He even followed up with me after to see if everything was ok and if I needed anything. I had a really great experience! More

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I had very professional advisor (Tori) handle the service this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the rece this time. She was very diligent in listening to my concern on tire change and informed me the options that I had. She managed it well. Also the receptionist Jolene was very prompt in scheduling the car pick-up and drop. More

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Excellent customer service! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! She takes the best care of you while your vehicle is being serviced! Thank you Tori Shaw You're the best! More

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Tori is very knowledgeable of the Mercedes-Benz Brand and a professional service advisor! Always a pleasure to deal with and makes sure our vehicles are properly maintained and serviced for us at Casey Dent a professional service advisor! Always a pleasure to deal with and makes sure our vehicles are properly maintained and serviced for us at Casey Dental. More

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