Travis Thayer | Page 4

Kylee and team went above and beyond! I have been burned time and again from buying cars and had a ton of hesitation— especially in the current market. I am from out of state and not only I have been burned time and again from buying cars and had a ton of hesitation— especially in the current market. I am from out of state and not only did Kylee send me updated current pictures, but she went above by FaceTiming me when I had more intricate questions— even got the car up on a lift so I could inspect the undercarriage of the car. Ultimately, I am so thrilled with my new to me vehicle, and definitely worth the 6 hour drive one way. We drove 6 hours with 5 kids… and she even hung out and kept and eye on them while we finished up paperwork in finance. Truly a class act and my wife and I could not be happier with out 10 out 10 experience with Kylee! More

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Not having new vehicles in stock. Having to wait for new vehicles to come in. Having to wait for new vehicles to come in. More

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I have received excellent, knowledgeable, and thoughtful staff questioning of my experience, reviews of service history and recent history during Bob Rohrman Toyota staff examinations of my 2019 Prius, plus staff questioning of my experience, reviews of service history and recent history during Bob Rohrman Toyota staff examinations of my 2019 Prius, plus excellent follow-up reviews and suggestions. I purchased my Prius as a floor model three years ago. If I should require or even consider future purchases, trade-in or other options, I will consider Bob Rohrman Toyota first. Please reply, acknowledge your receipt of this message, also acknowledge and confirm that we have a follow-up appointment scheduled for June 6, and infor me if any earlier follow-up would be helpful to you. Thank you, Nels Ackerson nelsackerson@comast.net More

by nelsackerson Verified Customer Verified Customer

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Great experience! As the new guy, Cris Lopez was cool, patient and professional on the lot, and gave good suggestions. Sales manager Travis was understanding and exped As the new guy, Cris Lopez was cool, patient and professional on the lot, and gave good suggestions. Sales manager Travis was understanding and expedient at managing the sale, and business manager Brock was very organized and simplified the finance side of things. They take care of you here. Highly recommended. More

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Team Chris, Brock and Travis were patient and respectful of our needs. We felt absolutely no pressure from the dealership to buy certain vehicles. They were accommodating to our walk-in appointment. Overall of our needs. We felt absolutely no pressure from the dealership to buy certain vehicles. They were accommodating to our walk-in appointment. Overall we bought two great vehicles for our family that we have no regrets about and an experience that we hope is only a start of a long vehicle service/maintenance relationship for our family. 😊 More

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Dealership was ok. Customer care could definitely be improved. Like offer a drink, water, anything. Plus the waiting game was extensive. Wait for this, wait f Customer care could definitely be improved. Like offer a drink, water, anything. Plus the waiting game was extensive. Wait for this, wait for that. My time is important, for me all the waiting was too long. I think the dealership is very impressive, yet lacking as far as customer comforts. Snacks and drinks for the long waits. Not just vending machines for customers to spend money. I realize covid does interfere with some luxury, yet as a nurse, I also know there are ways to adjust. No perks, not even a key chain, a hat, NOTHING just stalling. This is with buying a 2022 new Prius. I have bought my share of cars, my husband, as a farmer has spent millions on equipment, we are not new to buying large ticket items. For both of us, this is a red flag for return business. Christopher, as a new employee did a great job keeping us informed as to the status of our car. The prius we bought is wonderful! I truly will enjoy this car for years. If ever I buy another car, I will not be waiting around, I will leave before any waiting games begin. More

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I big thanks to Matt Baxter, Travis Thayer, and Stone Dalton for a great buying experience! They made it quick and easy. I highly recommend this dealership to anyone looking for a new vehicle. Dalton for a great buying experience! They made it quick and easy. I highly recommend this dealership to anyone looking for a new vehicle. More

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Matt and his boss were all very helpful and made the car buying experience quick and easy buying experience quick and easy More

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Kaylee and Travis both been great help Love to comeback and buy more vehicle and highly recommended to family and friends and buy more vehicle and highly recommended to family and friends More

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If y'all need a new vehicle head to Bob Rohrman Toyota Dealership in Lafayette. It was easy, painless, and everyone there was so detailed. I barely had a chance to ask any questions cause they laid it all Dealership in Lafayette. It was easy, painless, and everyone there was so detailed. I barely had a chance to ask any questions cause they laid it all out so well. Shout out to the sales rep Dakota and the manager Travis Thayer that helped me out. They were the best! More

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