Travis White

Twin City CDJR responded

We’re very concerned to hear about your experience and take allegations like this seriously. Providing honest, high-quality service is extremely important to us, and we never want a customer to feel misled or unsafe with their vehicle. We would like the opportunity to review your visit in detail and address your concerns directly. Please contact us at 765.447.3191 and ask for Nate or Ray so we can better understand what happened and work toward a resolution.

Twin City CDJR responded

Thank you for sharing your experience, and we deeply apologize for the issues you’ve encountered. We understand how frustrating it must be to have your car in for repairs for such an extended period without a resolution. It's unacceptable that you felt misled and were charged for parts you didn’t need. Your feedback is very concerning, and we will investigate this matter to understand what went wrong and ensure this does not happen again. We take your comments seriously and appreciate you bringing them to our attention. While we regret your experience, we are committed to making improvements based on your feedback.