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Tray Hill
Tray Hill at Murgado Ford of Chicago

Tray Hill

Client Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

5.0
6 Reviews
5.0

6 Reviews

Write a Review

6 Reviews of Tray Hill

May 05, 2025

Dealership Rating
Employee Rating

We appreciated the care taken to explain the various controls and screen options on the car. I was glad that Tray could hook up my phone, explain the Ford Plus app and do little things like install the More

by donald.burk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Bilal, Avery Lawrence

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May 09, 2025

Murgado Ford of Chicago responded

Thank you, Donald! We're happy to hear Tray took the time to walk you through all the features and made sure everything was set up just right. It’s great that your questions were answered and those thoughtful touches made a difference.

March 22, 2025

Dealership Rating
Employee Rating

They were pretty quick, patient, and knowledgeable for my questions for first time car buying. Exceptional service! More

by sofiareyes678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Assad Hamzeh

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Mar 28, 2025

Murgado Ford of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

March 14, 2025

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Employee Rating

the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez, Grant Mckay, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 05, 2025

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Employee Rating

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. More

by cooperdc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, Joshua Smith , Aimmey Garcia

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Mar 07, 2025

Murgado Ford of Chicago responded

I'm sorry to hear you waited longer than expected and being blocked in when your car is ready. I recommend reaching out to the service department to express your concerns so they can address it and prevent it from happening in the future. Your feedback is important, and we want to make sure your next visit goes more smoothly!

February 21, 2025

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Employee Rating

Luis is very professional and courteous. Looking forward to doing more business with him in he future! More

by Tahj.Mcdaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Charles Chitava, Ethan Horan, Avery Lawrence, Steve Riedl, John Anderson , Charlie Grosso, Elmira Ismailova, David Villegas

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Feb 21, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad to hear Luis provided a great experience. We look forward to working with you again in the future!

February 17, 2025

Dealership Rating
Employee Rating

It was a deal of a life time for me and it was like a family affair!!! More

by twnrangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabe Diaz , Kaleb Ortiz

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Feb 18, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

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