Trent Hosin

Working with Trent Hosin was an unmitigated disaster. His sales tactics were not only superficial but excruciatingly contrived, turning what should have been an exciting experience into a saga of nightma His sales tactics were not only superficial but excruciatingly contrived, turning what should have been an exciting experience into a saga of nightmarish exchanges. From the outset, Trent relied on manipulative strategies that felt more like a bad performance than genuine customer service. One glaring example was the unnecessary delays he engineered between stages of the negotiation, a transparent ploy to manufacture pressure. He tried to cultivate a false sense of camaraderie, peppering the interaction with forced jokes and overly personal anecdotes about his family that felt painfully insincere. For example, he faked tears while sharing a personal story about his child and casually mentioned his wife’s recent pregnancy. At one point, he even resorted to laughably theatrical behavior, storming out of his boss’s office and flailing his arms like a petulant child, exclaiming “Come on!” while shaking his head, as if to convince us he was valiantly advocating for our deal. When Trent’s theatrics failed, his demeanor turned rude, with passive-aggressive remarks that were awkward and uncomfortable. He made snide remarks when I asked legitimate questions about documentation, such as a form requiring acknowledgment of the lending company’s ability to charge a 36% fee. He pressured us to proceed without reviewing paperwork or addressing questions about hidden fees, even contradicting himself by denying their existence before inadvertently revealing otherwise. To make matters worse, we were subjected to the classic bait-and-switch: a $1,200 repair and maintenance package initially touted as optional was declared mandatory, with Trent insisting the car wouldn’t be sold without it. While it felt borderline illegal, after four exhausting hours, we were too drained to argue. Trent’s self-proclaimed status as the company’s “top seller” was laughably incongruent with his behavior. After a grueling and unnecessarily protracted process lasting about 7 hours, he capped off the ordeal by insisting we pose for a photo with him in front of the car we had just purchased. A cringeworthy finale to an already unbearable experience. In short, Trent Hosin’s approach was a masterclass in how not to treat customers. His disingenuous tactics, lack of professionalism, and abrasive attitude transformed what should have been a celebratory occasion into a trial of patience and endurance. Proceed with caution if you find yourself dealing with him. The bottom line is that I endured this horrific process solely because I truly wanted this car. More

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Exceptional customer experience with Trent Hosin. He was very detailed and knowledgeable in his explaining and he made the whole process so smooth and comfortable! Soft skills like his are hard to co He was very detailed and knowledgeable in his explaining and he made the whole process so smooth and comfortable! Soft skills like his are hard to come by these days! More

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Had a wonderful experience with Trent at McGrath Acura in Libertyville. He was kind, patient, listened well, and didn't pressure us to make decisions we weren't ready to make. He was warm and welcoming when Libertyville. He was kind, patient, listened well, and didn't pressure us to make decisions we weren't ready to make. He was warm and welcoming when we would go to see him and we truly enjoyed our time with him. We loved the little things that he did along the way to make our experience the best it could be. We had an opportunity to meet a few other sales representatives, a sales manager and then the finance team - all were very positive experiences. We are loving our MDX - thank you so much! More

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Very welcoming , good customer service and very clean . Good selection on cars . Everyone is smiling the vibe is good Good selection on cars . Everyone is smiling the vibe is good More

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Honestly, this was the best Dealership I have walked into very professional and welcoming we where helped by Trent and definitely the Man to go to, Very helpful!! very professional and welcoming we where helped by Trent and definitely the Man to go to, Very helpful!! More

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Veronica, Trent, Mark, JC, and Kevin were all very pleasant to deal with. We spent the lion share of our time with Trent in sales and he worked up a deal that we were happy with. It was apparent that pleasant to deal with. We spent the lion share of our time with Trent in sales and he worked up a deal that we were happy with. It was apparent that they value their customers. I highly recommend this dealership. More

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Great dealership very clean beautiful showroom Great customer service Trent was very polite and well versed about the car thank you customer service Trent was very polite and well versed about the car thank you More

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Appreciate the personal touch and attention to detail Why 3 stars, has to wait 2 hours to get the financing and paperwork done. Need to add staffing or whatever in that department detail Why 3 stars, has to wait 2 hours to get the financing and paperwork done. Need to add staffing or whatever in that department More

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I bought my used 2020 Acura MDX from Trent and was truly happy with how he handled what could have been a bad experience and made it a good one. It’s because of Trent’s (and his team’s) customer loyalty and happy with how he handled what could have been a bad experience and made it a good one. It’s because of Trent’s (and his team’s) customer loyalty and service that I will continue to be loyal to him and McGrath Acura. More

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They fully fulfilled my expectations, that I was looking for to have the deal done. for to have the deal done. More

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