Always accommodating and friendly ALL STAFF and always
love the small gift when I leave 😊
Great customer service
love the small gift when I leave 😊
Great customer service
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by WMSD3
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Genesis Of Kansas City responded
What a pleasure to hear that Treshaun and our entire team were accommodating and friendly during your Genesis GV80 service. We’re glad the small gift added a touch of enjoyment to your visit. Thank you for sharing your experience.
Genesis of Kansas City Team
The staff was very helpful and knowledgeable.
The purchase of the car was smooth and easy. They have snacks!
The purchase of the car was smooth and easy. They have snacks!
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by krisnasgowitz
Verified Customer
Verified Customer
Other Employees Tagged:
Charlie Hower
May 22, 2026 -
Genesis Of Kansas City responded
It’s wonderful to know our team provided knowledgeable support and made buying your new Genesis GV70 smooth. We’re happy you enjoyed the snacks while you were here. Feel free to reach out any time for further assistance.
Genesis of Kansas City Team
Scheduled on line - service was good and people working
at the dealership were pleasant to deal with. Al in all a great experience.
at the dealership were pleasant to deal with. Al in all a great experience.
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by vickicharlesworth63
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Genesis Of Kansas City responded
Thank you for sharing your positive feedback about the Genesis service. We’re glad the online scheduling was straightforward and that our team made your visit pleasant. We appreciate your review and look forward to serving you again.
Genesis of Kansas City Team
Very clean dealership, but the service center took their
sweet time with our vehicle. Just a long day waiting for our car and they gave our loaner vehicle to another customer so we had to sit and wait.
sweet time with our vehicle. Just a long day waiting for our car and they gave our loaner vehicle to another customer so we had to sit and wait.
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by thomasdrumsmusic
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2026 -
Genesis Of Kansas City responded
Thank you for providing this feedback, Thomas, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Genesis of Kansas City Team
Service writer and mechanics were very courteous and
helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch..
helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch..
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by U2BBAD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don’t remember
Apr 22, 2026 -
Genesis Of Kansas City responded
It’s wonderful Treshaun and our technicians provided courteous, helpful service in assessing your Genesis GV80 and arranging the needed parts. We’re glad the complimentary wash and chocolates enhanced your visit, and we look forward to serving you again soon.
Genesis of Kansas City Team
Excellent customer service, starting with the sales team,
to the service department. Always friendly and helpful when I come in
to the service department. Always friendly and helpful when I come in
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by jajenkins450
Verified Customer
Verified Customer
Apr 15, 2026 -
Genesis Of Kansas City responded
Thank you for sharing such positive feedback about our sales and service teams. We’re pleased they provide friendly and helpful support each time you visit. Enjoy your new Genesis GV70 and we look forward to seeing you again.
Genesis of Kansas City Team
Al was great to work with!
The whole team was nice and supportive during the entire purchase.
The whole team was nice and supportive during the entire purchase.
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by spencercshockley
Verified Customer
Verified Customer
Apr 07, 2026 -
Genesis Of Kansas City responded
Thank you for choosing the Ford Edge and sharing your feedback. Treshaun and our team are delighted that you felt supported throughout the purchase process.
Genesis of Kansas City Team
it will be nice to get into the new building.
excess into the lot and maintenance is tight. waiting room is very average. Great employees
excess into the lot and maintenance is tight. waiting room is very average. Great employees
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by sr
Verified Customer
Verified Customer
Apr 08, 2026 -
Genesis Of Kansas City responded
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Genesis Of Kansas City. We look forward to having you as one of our valued customers for many more years to come!
Genesis of Kansas City Team
I’m extremely frustrated with the service I received.
I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. W
I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. When I showed up, I was suddenly told no, which completely contradicts what I was told before.
What makes this even worse is that you offer valet service. If I had been told the truth, I wouldn’t have had to come in at all—you could have simply picked up my car. Instead, I had to go out of my way to drive to the dealership for no reason.
On top of that, I was told the service would take about an hour, and it ended up taking 2.5 hours. This shows a complete lack of communication, organization, and respect for my time. Overall, this experience was extremely disappointing and unacceptable.
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by grady bearley
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2026 -
Genesis Of Kansas City responded
Thank you for your review, Grady. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Genesis of Kansas City Team
Very friendly people who are working together to Al the
people who enter their doors
people who enter their doors
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by sjankord10
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Genesis Of Kansas City responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Treshaun. Please don't hesitate to let us know if we can be of further assistance.
Genesis of Kansas City Team
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