Troy Werts

Shady dealership, don't get me wrong I love my Toyota but wish I did not buy it from this dealership. I bought the extended warranty and maintenance package that was supposed to cover my wheels and tires. B wish I did not buy it from this dealership. I bought the extended warranty and maintenance package that was supposed to cover my wheels and tires. But when I got a flat suddenly I don't have coverage and that's a different package which we will sell you for a additional $1400. So they lied to me when they said it was in package I bought and I remember having the discussion with the financing guy that it would cover if I put different tires and wheels on my vehicle. So do yourself a favor buy a Toyota but not from Eddy's. More

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Amazing customer service, everyone is very helpful and friendly. 5 STARS, we will be back! friendly. 5 STARS, we will be back! More

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Great experience Worked with Troy and Anthony. Both are very friendly and tell You how it is. There not the type to just try and sell u a car they actually want to put Worked with Troy and Anthony. Both are very friendly and tell You how it is. There not the type to just try and sell u a car they actually want to put u in a vehicle that best fits your wants and needs. Overall just a great experience. I will recommend eddys Toyota to everyone I know More

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Excellent The service was great. Work with Garrett or Jacob they are the best agents I worked with. No complaints I'm happy with my new car and the process was The service was great. Work with Garrett or Jacob they are the best agents I worked with. No complaints I'm happy with my new car and the process was quick. More

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A Change for the Better Originally, was bringing Husband's 2013 Prius in to address a recall. While in the service lounge area was approached by Jason Roberts. Jason polite Originally, was bringing Husband's 2013 Prius in to address a recall. While in the service lounge area was approached by Jason Roberts. Jason politely asked my reason for being in the lounge area. Our conversation was easy and no pressure as we discussed cars and my interest in the Highlander . Jason listen, encourage and suggested a test drive w/o any hassle. Test drive was at ease as well as the conversation. No pressure. This is a complete turnaround from 2007 when my husband and I approached an Eddy's Toyota salesman in the lot inquiring about a new Camry and Prius. The sales man was rude said "take a look, the stock is pretty low" and walked away. After writing to Toyota to express our displeasure w/ the 2007 Eddy's Toyota salesman we bought our first and second of three Prius's at Emporia Motors, Emporia, KS as they seemed very glad to sell a car and work with us. Dec 2012, my husband wanted to trade in the 2007 Prius and decided to give Eddy's Toyota, Wichita a try as we live in Wichita. I refused to attend the sales attempt remembering the sales man in 2007. My husband was extremely please with visit he had with Eddy's Toyota and the ease of working a sale. He said that has certainly been a change in attitude at Eddy's Toyota. He bought a 2013 Prius. I have to agree, that the Sales and Service Center are exceptional. Both the sales and service center were busy and all still the staff were very attentive. It gets better. After agreeing to the sale, was waiting in the area for the Finance portion of the visit. Troy Werts approach a woman sitting next to me expressing that he was concern that she had been in the waiting area. She replied that she was still working an issue and was doing fine. I thought that was considerate as Troy could have easily have by passed the customer as some employee's issue. After a brief wait of 3 minutes, Troy Werts approached me, introduce himself and said it was time to discuss the financial options for purchasing the car. Troy knows his job very well, provided excellent options based on my needs and plans, provided excellent explanations and made it easy to compare and determine which options were best for me. It was all very easy and again no hard sales pitch. Amazing. Jason wrapped up the sale w/ an explanation of the car, assistance in setting up connections to my Iphone, and making sure I had all my questions answered. At no time was there a hard sale. The sale was very friendly, hassle free and low key. You would have thought I was the only customer and they had all the time in the world to speak with me. It was a great experience and I would recommend Eddy's Toyota to any one. More

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I went in to Eddy's after a very frustrated visit at my previous dealer across the street. My 2012 Focus has been in and out of the service department more times than I even want to count. I went to pic my previous dealer across the street. My 2012 Focus has been in and out of the service department more times than I even want to count. I went to pick up my "fixed" car for the 3rd time in 1 month and it still wouldn't start. I left there and came to Eddy's knowing that I did not ever want to get back in that Ford again. I walked in to Eddy's around 6 PM not having any expectations for what I was about to get myself in to. Once again. My experience at Eddy's was wonderful from the moment I pulled into the lot. Everyone was very friendly, educated, and they weren't pushy at all. I was greeted by man smiling faces and friendly "Hellos, and "Can I help you?'s" I then found Landon, who introduced me to my dealer, Mark. I walked around the lot with him, all awhile, being told all the small details and difference I wanted/needed to know about the different cars. I then test drove a couple cars, and was shown the basics and told the positives about the different options. I ended up falling in love with a new 2014 Corolla. I was in a hurry, and in a time crunch, and was able to leave that night, with out buying or getting myself into something immediately without thought or details. I came in the next night, and talked/worked with Landon. Landon and Luke worked with me for quite sometime to perfect my ideal numbers. Landon listened and understood my situation, and was working to make me happy with my vehicle again. Luke moved numbers around and I ended up settling with an offer I couldn't turn down. I have bought 3 new cars the past couple of years, and the finance office always makes me nervous and confused. I always felt like I was just signing with out understanding what I was doing exactly. Troy explained everything to me, and when I left, I felt 110% that I made the right and best decision for myself. I loved my experience and would recommend these men and this dealership to my very own friends and family. 5/5 stars all the way. More

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Troy and Anthony were very helpful with our new car purchase. They made sure we were well taken care of before during and after the sale. purchase. They made sure we were well taken care of before during and after the sale. More

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Very pleasant and simple vehicle purchase. No hassle, very informative and friendly sales & finance personnel. Thank you for such a comfortable experience. I will recommend your dealership to my friends very informative and friendly sales & finance personnel. Thank you for such a comfortable experience. I will recommend your dealership to my friends and family. More

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