South Point Hyundai

Purchased my car in July 2023 and have had nothing but good experiences at Southpoint. I drive across town to have my car serviced here. My advisor, Tom, went above and beyond to ensure I received the ser good experiences at Southpoint. I drive across town to have my car serviced here. My advisor, Tom, went above and beyond to ensure I received the services required and that my car was nicely washed before being returned to me. More

I had a very poor experience at this car dealership. It took over four hours to perform routine maintenance, which should regularly be completed in around one hour. Their waiting room is very old and ou It took over four hours to perform routine maintenance, which should regularly be completed in around one hour. Their waiting room is very old and outdated. Doesn't have a lot of outlets and is very crowded. I had an oil change in my car leaked oil the next day with the check engine light coming on. This required me to go in several days later because they were closed on Saturdays and Sundays. The next services took about five hours to complete from the first time they messed up the oil change. The dealership was not apologetic for the first time the oil change was done improperly and did not offer any reimbursement of out-of-pocket expenses incurred as a result of being towed. I have never had issues from an oil change before, but this clearly resulted from the work they had done the day before. Overall, this dealership is very inefficient and did not provide the level of services. I am looking for. I plan to submit formal complaints to Hyundai for the lack of proper services that were provided from a routine visit. I would not recommend this dealership location and will choose to take my business elsewhere in the future. More

It was fast and easy. And the staffs were kind. I appreciate all their services. And the staffs were kind. I appreciate all their services. More

My first visit and it was great. Everyone was friendly and very helpful! Looking forward for my next 16,000 miles check up. Everyone was friendly and very helpful! Looking forward for my next 16,000 miles check up. More

Bought our Santa Fe with Sheldon as our sales representative. Sheldon did a great job assisting us. He was friendly, knowledgeable, and took the time to make sure we had a great experience. representative. Sheldon did a great job assisting us. He was friendly, knowledgeable, and took the time to make sure we had a great experience. More

Buy your car elsewhere. They promise the world. Eight months later I am still waiting for recall work to be completed correctly. Never had this much trouble with another They promise the world. Eight months later I am still waiting for recall work to be completed correctly. Never had this much trouble with another local Hyundai dealership. More

Sold me a “certified pre-owned” Santa Fe that was 6 months old and had only 3K miles. It had been a loaner vehicle from their service department and, when I got it home, I realized there was a bit of d months old and had only 3K miles. It had been a loaner vehicle from their service department and, when I got it home, I realized there was a bit of damage on the lower front bumper. It was subtle and I let it go. A bit later, I realized there were some venting motors behind that damage that had also been damaged. Rather than taking responsibility for not actually making sure this vehicle was in shape to sell as a “certified” vehicle, they wanted to charge me $2500 for a repair and refused to accept any responsibility. I do not recommend buying from them - you can not trust that they have inspected or repaired the vehicles they sell as pre-owned, and will not help you out when you find their mistake. Edit based on Hyundai’s response: does a damaged bumper qualify as a Certified Preowned Vehicle? The damage was fairly subtle and I would guess that it wasn’t overlooked on purpose, although I would expect you to look over vehicles with a fine-toothed comb. But now that it has been brought to your attention, do you have any intention to bring the vehicle up to your own stated standards? If not, my review and my warning to other potential buyers stands. More

South Point Hyundai ruined my AC system because they reinstalled it incorrectly after replacing the engine, but they didn't accept their fault, so my AC is still broken and is going to cost over $2,000 reinstalled it incorrectly after replacing the engine, but they didn't accept their fault, so my AC is still broken and is going to cost over $2,000 to repair. More