Tyler Stevens

We recently purchased a vehicle from this dealership, and the experience since then has been extremely concerning—especially from a safety standpoint. Within days of owning the vehicle, multiple serious i the experience since then has been extremely concerning—especially from a safety standpoint. Within days of owning the vehicle, multiple serious issues became apparent: The driver-side windshield wiper flew off while driving in heavy rain on the interstate The brakes have been making noise and feel unsafe, and the condition worsened after the rotors were resurfaced Fluids were not properly maintained at the time of sale (including low brake fluid and coolant, and overfilled oil) The vehicle hesitates, jerks, and has shown signs of transmission issues at low speeds These are not minor inconveniences—these are safety-related problems that should have been addressed before the vehicle was ever sold. We have made multiple attempts to resolve this directly with dealership management, including the General Manager, and have not been met with a meaningful effort to correct the situation. The lack of urgency and accountability is extremely disappointing given the potential risk to the driver and others on the road. At this point, we are pursuing formal complaints with consumer protection agencies and safety regulators. We strongly recommend that anyone considering purchasing a vehicle from this dealership thoroughly inspect the vehicle and ensure all safety systems are properly functioning before leaving the lot. We recently purchased a vehicle from this dealership, and the experience since then has been extremely concerning—especially from a safety standpoint. Within a very short time of owning the vehicle, multiple serious issues became apparent: The driver-side windshield wiper flew off while driving in heavy rain on the interstate The brakes have been making noise and feel unsafe, and the condition worsened after the rotors were resurfaced Fluids were not properly maintained at the time of sale (including low brake fluid and coolant, and overfilled oil) The vehicle hesitates, jerks, and has shown signs of transmission issues at low speeds These are not minor inconveniences—these are safety-related problems that should have been addressed before the vehicle was ever sold. We have made multiple attempts to resolve this directly with dealership management, including the General Manager, and have not been met with a meaningful effort to correct the situation. The lack of urgency and accountability is extremely disappointing given the potential risk to the driver and others on the road. At this point, we are pursuing formal complaints with consumer protection agencies and safety regulators. We strongly recommend that anyone considering purchasing a vehicle from this dealership thoroughly inspect the vehicle and ensure all safety systems are properly functioning before leaving the lot. More

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Bait and switch operation no truck available. Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask y Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask you a few questions... ". Gross. More

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Worked with Tyler Stevens. He was honest and professional. The price was the best of any I saw. He was honest and professional. The price was the best of any I saw. More

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No return contact from dealer on potential sale of car, as is with the case with all I have contacted threw this site as is with the case with all I have contacted threw this site More

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These'guys' were super super nice and worked with me on what I wanted!! I am telling everyone about this dealership! Thank you! what I wanted!! I am telling everyone about this dealership! Thank you! More

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If I could give zero stars I would. This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy t This is the worst dealership I have ever dealt with. You talk about rude all the way up to the sales manager. Have you ever had cash in hand to buy the truck only to not get waited on and the truck be sold out from under you? Well that’s how we were treated. They had the truck my husband wanted and we called 3 times. No one ever called us back. We purchased the truck online only to be told there was already a deal on this truck. So beware of getting treated like dirt! Run! More

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I always receive prompt, excellent, and courteous service for my vehicle at Toothman Ford in Grafton. for my vehicle at Toothman Ford in Grafton. More

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Let me start by saying Toothman Ford, what a great bunch of people! They we're all polite and great! I from Indiana drove 7hrs to get one h%ll of a deal. We worked it all out over the phone, pic of truck an of people! They we're all polite and great! I from Indiana drove 7hrs to get one h%ll of a deal. We worked it all out over the phone, pic of truck an all. Tyler and Kieth are just a great couple of guys, hard working no b%ll $h#t, when I got there the truck was what they had said! (Truck was used '09Chevy)No hidden flaws, no lying,all was as they said. Saved a good deal of money, because of those two men! Thanks again guys. Corey got me in and out fast for the paper work also. As I said to them when I left "Y'all are welcome are at my camp fire anytime", appreciate ya for everything. Go to Toothman Ford and look um up Tyler and Keith tell um I guy from Indiana said you are the two to see bout buy'n a vehicle! Thanks again to everyone there at Toothman Ford. More

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Excellent people to work with! Will be going back in the future. Tyler was very good to work with and will be referring people to him. future. Tyler was very good to work with and will be referring people to him. More

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Mr Stevens was friendly and helpful... fun to work with. The deal we got on our 2017 MKC was outstanding. We live up in Pennsylvania but it was well worth the drive. We are so happy we found them! The deal we got on our 2017 MKC was outstanding. We live up in Pennsylvania but it was well worth the drive. We are so happy we found them! More

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