Tyrone Robinson

If you're going to sell a vehicle to this dealership save the trouble and sell to someone else. Been waiting almost a full month and have yet to get a check for my vehicle. I was told I would get a check in the trouble and sell to someone else. Been waiting almost a full month and have yet to get a check for my vehicle. I was told I would get a check in a week and over three weeks later still no check. When I spoke to manager he said it takes 14 days from the time they pay off my vehicle for them to get a title and then they cut a check. They paid off vehicle almost immediately after I sold them the vehicle and sign all paper work. Have had zero communication as to when my check will be mailed. If this is the way they do business when buying a vehicle from a consumer, I can only imagine the headache you will have when buying one from them. I'm currently in the process of buying another Acura but will not be with them. More

Report | Print

I love my experience with Grubbs Acura and my sales representative Gustavo Rodriguez. Gustavo made the car buying experience easy and pleasant. When you go, ask for the DJ Khaled teddy bear. representative Gustavo Rodriguez. Gustavo made the car buying experience easy and pleasant. When you go, ask for the DJ Khaled teddy bear. More

Report | Print

The dealership was very clean. The cars on the showroom floor looked nice and clean. Enjoyed having the starbucks option and the snacks. The cars on the showroom floor looked nice and clean. Enjoyed having the starbucks option and the snacks. More

Report | Print

The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance co emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone Robinson (financial) and Eric Rea (manager). Very unsatisfied with all of them. More

Report | Print

Helped my daughter get a new car. Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impresse Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impressed with Grubbs Acura from start to finish. More

Report | Print

Do NOT purchase from Grubbs! Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by dealership. Low tire pressure indicator was on at purchase and was still on after first service. Set second service and arrived at 7:45 AM to get it taken care of. I was told they would have to wait until 9:00 AM to ask a sales manager about the service and then told they would have to keep the car all day after to get into service even though I had an appointment. The workers are wonderful people but Walid should have ensured there were no additional problems with the vehicle after my initial service and performed the basic follow-up expected with large purchases. Instead I felt like a nuisance when I had to tell him the tire pressure light was still on. It turned out that my break pads and other thongs needed replaced. I don't believe that Walid ever took my car for service the first time because I never received a service update or estimate when I initially took it in. When I told Walid about the issues he sent me back to the service department after saying he would talk with a manager and that he had already essentially "done his part". I felt like a problem being passed off to Nathan in service who was very understanding of the situation and worked with me to see if there were other options to pursue on pricing. Nathan was patient and went well above his job by listening to my side of the situation and how it all appeared to me as a buyer. I had to call into work two days because when I would reach out for updates on the vehicle repairs I could not contact a live person. I tried calling and texting people who had assisted me and it took two days before Nathan reached out to me asking if I'd heard anything on the repairs before he found out for me that it had been ready for pickup. There was a lack of internal communication on the repair and I feel like Nathan had to pick up the slack. I ended up having to pay over 700 dollars on the repairs and had been told that I could do six months financing with no interest which proved untrue. Instead the best offer was 12 months with 25% APR for the repairs. Overall the whole situation has left a terrible impression of Grubbs on me, and others around me who have heard about the situation. More

Report | Print

Wonderful experience working with Walid. Got the vehicle we wanted and avoided much of the dreadful parts of buying a new car. I would highly recommended working with him for a new Acura. Got the vehicle we wanted and avoided much of the dreadful parts of buying a new car. I would highly recommended working with him for a new Acura. More

Report | Print

No hard sell tactics. In and out very timely. Inventory to select from. All personnel were friendly and we would purchase from Grubbs Acura again. In and out very timely. Inventory to select from. All personnel were friendly and we would purchase from Grubbs Acura again. More

Report | Print

I had a great experience at Grubbs Acura. Felt like I wasn’t pressured by sales. Just gave good advice and listened to what I was looking for in my price range. Felt like I wasn’t pressured by sales. Just gave good advice and listened to what I was looking for in my price range. More

Report | Print

This dealership is very nice. When you walk in you feel like you're in Luxury. The customer service is definitely the best I've ever encountered. Walid is the absolute best. He took the time to make sure I like you're in Luxury. The customer service is definitely the best I've ever encountered. Walid is the absolute best. He took the time to make sure I knew my car before I drove off the lot. He wasn't pushy extremely nice. I will definitely buy another car at this location with him and send people to this location More

Report | Print