VINCE VASQUEZ

Coconut Creek Mazda responded

We sincerely apologize for the frustration you experienced during this situation. We completely understand how upsetting it is to wait so many hours without clear communication or updates on your vehicle’s location. While Mazda Roadside Assistance and the towing providers operate independently from our dealership, we understand how disappointing this experience was. Unfortunately, we do not have control over dispatch times or communication between roadside assistance and towing companies. We would kindly ask that you consider updating your review to reflect the actual experience you had with our dealership team and employees, as they were not responsible for the delays caused by the roadside assistance process. We truly appreciate your understanding.