Vadym Petrov

Excellent all around that is why I buy all my vehicles from u ur the best from u ur the best More

by silverbullite21 Verified Customer Verified Customer

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WARNING: AVOID THIS DEALERSHIP – UNETHICAL BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of BAIT-AND-SWITCH EXPERIENCE! Do NOT trust Jarrett-Gordon Lincoln in Winter Haven! My experience on New Year's Eve 2025 was an absolute nightmare of deception and outright rudeness. Sales manager Vadim Petrov sent me an attractive deal via text on December 30 after I was already signing for another car elsewhere. It took them forever to get approval compared to other dealerships. I called Vadim multiple times and specifically asked: "Is this the final deal? Will there be any changes or surprises when I arrive?" He reassured me repeatedly – yes, it's final and approved. We drove 2 hours from Ocala to Winter Haven on December 31 (New Year's Eve), en route to Naples for vacation, with the car packed full. Everything seemed fine until we sat down with Business Manager Michael Vasquez. He presented completely different numbers – at least $10,000 MORE than the written offer from the day before! We were shocked and showed him the text message from Vadim (apparently, they have a "company policy" of no official paperwork – now I see why!). Michael's reaction? Pure anger and frustration directed at US. He stormed out, came back with a slightly different deal (still about $5,000 higher), and arrogantly said he's "very busy" – sign immediately or leave! We had already canceled the other deal, were far from home on holiday, and felt trapped. We signed just to salvage our New Year's plans, but the mood was completely ruined. This dealership lures people from hours away with "great deals" over phone/text (never in writing), then hikes the price when you arrive after a long drive. It's a disgusting bait-and-switch tactic. As a businessman with over 35 years of experience, I've never seen such lack of integrity. Real businesses honor their offers and own mistakes – they don't bully customers. If this is how GM Mr. Mike Demalia runs things, it speaks volumes. I will NEVER return and urge everyone to stay far away. Save your time, money, and sanity – go elsewhere! Leon Lurie P.S. I received a text from Vadim the next day with some kind of weird apology. I’m leaving it here in full so everyone can see the level of negligence from this company: “Mr. Lurie, good morning, sir. im just wanted to apologize for your experience. me, as part of sales team- i did everything prior to your visit. made sure we have approval with right stuff in there and provided you all the info based of what we had on file with Lincoln. even asked upfront about proof of residence for Bella. i just wanted to understand, that me and Victor- we did everything to make sure you are good to go and everything is good. please consider that, sir. we wish you to have excellent 2026 year, good time with your family and let all of them and you to be safe and happy, Mr. Lurie. thank you again.” When I asked him about the situation we faced, his answer was short and rude: “You don’t like a deal - bring us car back!” He didn’t even acknowledge what I was talking about! It wasn’t about the deal - it was about the totally different payments we were quoted on the spot compared to what we had been approved for over the phone and text! Unbelievable negligence! P.P.S. I also want to add my real, heartfelt thank you to another manager - Victor Ballesteros - who went above and beyond to provide outstanding service and tried to smooth over this terrible situation. Thank you again, Victor Ballesteros! More

by Leon Lurie Verified Customer Verified Customer

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Vadim was very professional, being in sales for over 30 years I appreciate a honest sales person. He was very knowledgeable about the vehicle i was purchasing. Then offered to have me come back in a few d years I appreciate a honest sales person. He was very knowledgeable about the vehicle i was purchasing. Then offered to have me come back in a few days to answer questions. Mike in finance was very helpful in making sure we understood the whole process. I would recommend Jarret Gordon Lincoln to anyone wanting to purchase a new vehicle. More

by BOB.ONEIL Verified Customer Verified Customer

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All of the sales associates at Jarrett Gordon Ford were very knowledgeable, quick and professional! They all treated me with the upmost professionalism. I will definitely be back. very knowledgeable, quick and professional! They all treated me with the upmost professionalism. I will definitely be back. More

by mclure.carri Verified Customer Verified Customer

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Very easy purchase. Nice dealership. Everyone was very helpful and friendly. Would definitely recommend them. Nice dealership. Everyone was very helpful and friendly. Would definitely recommend them. More

by jamie.williams03 Verified Customer Verified Customer

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Another Lincoln dealer said he couldn't put me in a Lincoln for my budget, so I started looking at different car companies. Vadym called me based on an internet inquiry and told me he could help and h Lincoln for my budget, so I started looking at different car companies. Vadym called me based on an internet inquiry and told me he could help and he came through in hours with the exact car I wanted at the right price and handled my trade-in as well. I've been buying luxury cars (mostly Mercedes and BMW) for more than 30 years and this was the best car buying experience I have had. I highly recommend Vadym and this dealership--they know how to do it right! More

by bsilvan Verified Customer Verified Customer

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Vadem was absolutely awesome! Not pushy very prompt with responding when calling or texting. Provided all answers to my questions. I visited 2 other dealerships and Vadem and his Not pushy very prompt with responding when calling or texting. Provided all answers to my questions. I visited 2 other dealerships and Vadem and his professionalism and assistance was like no other! Definitely will buy vehicles from him again! More

by KATIEBUG111105 Verified Customer Verified Customer

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Beautiful facility, knowledgeable and friendly staff, wide selection. Great benefits along with a dream car. wide selection. Great benefits along with a dream car. More

by tallulah.pharaoh Verified Customer Verified Customer

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BEST CUSTOMER SERVICE IN THE INDUSTRY! !! Jarrett Gordon provides exceptional service! They are very transparent, thorough, and straight forward with any questions. They made the car buying !! Jarrett Gordon provides exceptional service! They are very transparent, thorough, and straight forward with any questions. They made the car buying process so seamless and easy. The professionalism, customer service, and all around experience with Jarrett Gordon sets them apart! More

by Ryan L Verified Customer Verified Customer

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Great experience. Extremely helpful. Prompt. Informative. Store is clean and inviting. Great selection of vehicles. Extremely helpful. Prompt. Informative. Store is clean and inviting. Great selection of vehicles. More

by ashlopez Verified Customer Verified Customer

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