Van Tieu

Great customer service fast friendly I would refer a friend lovely new car thank you friend lovely new car thank you More

by malika94124 Verified Customer Verified Customer

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SFH ALWAYS OFFER ME A VIP TREATMENT IN EVERY SINGLE AND SIMPLE REQUEST. Thanks for everything guys SIMPLE REQUEST. Thanks for everything guys More

by orlandoguerreros78 Verified Customer Verified Customer

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The service and the speed with which I was attended to—even though I arrived early, the staff was efficient and friendly. to—even though I arrived early, the staff was efficient and friendly. More

by Pequenorafael2 Verified Customer Verified Customer

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Thanks it fixed my air conditioner this time. Truly appreciated and will use the service again! Truly appreciated and will use the service again! More

by Peter Verified Customer Verified Customer

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Very good and fast service. They help me find what’s the cause of my car engine light on and fixed it. They help me find what’s the cause of my car engine light on and fixed it. More

by sylvia_auyeung512 Verified Customer Verified Customer

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SF Honda's service department is uneven in terms of service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait times is spotty at best. I believe this may be due to the sheer volume of service demands their technicians face each day. It seems I can never bring my car in for routine maintenance without it taking at least 3-4 hours (at best), even when I'm the first to arrive for a morning appointment. Oil changes typically take an entire morning, and other standard maintenance issues can take even longer. For example, a recent routine software update took a full 8 hours to complete because of what I believe was a failure of the service department to deal with software "upload" and "connectivity" issues at the dealer's site, resulting in my car being put in a corner of the lot until I brought it to their attention. No one kept me in the loop on what was going on until I contacted my service rep, who was busy attending to other vehicles and only then reprioritized my vehicle. This type of thing is unfortunately typical at this location. I believe both the technicians and service reps need better training in basic communications and customer protocols, and management needs to do a better job of managing overall operational efficiencies with their entire teams. I have been a loyal Acura owner for at 15+ years now, and LOVE my cars (MDX, RDS, and now ADX). But Acura's service standards will need to drastically improve if they want customers like myself to keep coming back in the future. More

by JTBYRNES1 Verified Customer Verified Customer

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The experience was excellent. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. More

by Coachmclaughlin10 Verified Customer Verified Customer

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Each time I get more and more frustrated and disappointed by the services I get. If not the over charged or mistakes I get from each service by the services I get. If not the over charged or mistakes I get from each service More

by rayoflight113 Verified Customer Verified Customer

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I love the atmosphere and Daniel was super helpful! Thank you all for the friendly experience. Thank you all for the friendly experience. More

by btrecey Verified Customer Verified Customer

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My experience was good. I appreciate the service. I was very satisfied upon my departure I appreciate the service. I was very satisfied upon my departure More

by BOWERS888 Verified Customer Verified Customer

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