Van Tieu

SF Honda's service department is uneven in terms of service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait service quality. Although the service reps are clearly customer-oriented, but their ability to manage customer expectations in terms of service wait times is spotty at best. I believe this may be due to the sheer volume of service demands their technicians face each day. It seems I can never bring my car in for routine maintenance without it taking at least 3-4 hours (at best), even when I'm the first to arrive for a morning appointment. Oil changes typically take an entire morning, and other standard maintenance issues can take even longer. For example, a recent routine software update took a full 8 hours to complete because of what I believe was a failure of the service department to deal with software "upload" and "connectivity" issues at the dealer's site, resulting in my car being put in a corner of the lot until I brought it to their attention. No one kept me in the loop on what was going on until I contacted my service rep, who was busy attending to other vehicles and only then reprioritized my vehicle. This type of thing is unfortunately typical at this location. I believe both the technicians and service reps need better training in basic communications and customer protocols, and management needs to do a better job of managing overall operational efficiencies with their entire teams. I have been a loyal Acura owner for at 15+ years now, and LOVE my cars (MDX, RDS, and now ADX). But Acura's service standards will need to drastically improve if they want customers like myself to keep coming back in the future. More

by JTBYRNES1 Verified Customer Verified Customer

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The experience was excellent. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. I presented my situation and the type if vehicle I wanted. They went to work. There was no nonsense or hidden agenda. More

by Coachmclaughlin10 Verified Customer Verified Customer

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Each time I get more and more frustrated and disappointed by the services I get. If not the over charged or mistakes I get from each service by the services I get. If not the over charged or mistakes I get from each service More

by rayoflight113 Verified Customer Verified Customer

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I love the atmosphere and Daniel was super helpful! Thank you all for the friendly experience. Thank you all for the friendly experience. More

by btrecey Verified Customer Verified Customer

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My experience was good. I appreciate the service. I was very satisfied upon my departure I appreciate the service. I was very satisfied upon my departure More

by BOWERS888 Verified Customer Verified Customer

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Highly recommend them , Wonderful people to work with ! Jessica Silva is the best at what she does . Jessica Silva is the best at what she does . More

by MIREYA754 Verified Customer Verified Customer

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I just wanted to share what a great experience I had at the dealership. The entire team was incredibly kind, professional, and genuinely helpful throughout the process. They took the time to answer all of the dealership. The entire team was incredibly kind, professional, and genuinely helpful throughout the process. They took the time to answer all of my questions, made everything feel easy and stress-free, and went above and beyond to ensure I was comfortable with my decision. It’s not often you come across such excellent customer service, and I truly appreciate the care and attention I received. Thank you for making this such a positive experience! More

by jmoore.13 Verified Customer Verified Customer

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It was amazing experience, staff are so diverse, very welcoming, honest and very helpfull. They dont just sell a car but they gave you the right guidance of your dream car choices, and to make it a win- welcoming, honest and very helpfull. They dont just sell a car but they gave you the right guidance of your dream car choices, and to make it a win-win deal. Thank you! More

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The service was terrific, efficient, and everyone was friendly and very helpful. I highly recommend their service friendly and very helpful. I highly recommend their service More

by TKDIETZ Verified Customer Verified Customer

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Always quick. Nice. Love the snacks while I wait to be serviced. Love the deals they have at times. thanks for always taking care of my car. Nice. Love the snacks while I wait to be serviced. Love the deals they have at times. thanks for always taking care of my car. More

by Ghettogansta1 Verified Customer Verified Customer

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