Vaqar Ahmed | Page 10

We really appreciated how Taylor stepped in. His intervention kept me thinking that Fitzgerald was the right place to purchase our Prius Prime. I was very disappointed in after-market pric His intervention kept me thinking that Fitzgerald was the right place to purchase our Prius Prime. I was very disappointed in after-market pricing at the dealership - that really shook my confidence in the dealership. We also were promised we would get regular communication from our salesmen during our wait for delivery (which was, as expected, quite long) and that was far below our expectation. At delivery, Andrew was very personable. It was a real pleasure dealing with him. We were disappointed that he hadn't been able to have the car fully charged at delivery. He patiently answered our questions (and, since we hadn't purchased a new car since 2009, we had a lot of questions, particularly about technology. The no-haggle pricing takes stress out of the buying experience, which was also appreciated. And when you get charged a set fee over MSRP, it is nice that you get some service perks for that payment. At the Toyota level, I would like to see a much more responsive/accessible website. An FAQ section for each model would be a nice feature. Another potential idea would be for Toyota to create a "curriculum" (online or at each dealership) so new owners could have the option of attending a class to teach them how to get the most out of their new vehicles (this would be a great "relationship building" opportunity if Fitzgerald has such an interest or need) More

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Vaqar was very responsive and made buying our new Prius a fun experience! While waiting for the Prius to become available, Vaqar kept me in the loop every step of the way. When it came time to purchase the c fun experience! While waiting for the Prius to become available, Vaqar kept me in the loop every step of the way. When it came time to purchase the car, he was very patient in explaining all the features. Pedro also helped. The following day, he was patient in helping us find lost sunglasses. Thank you! More

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Clean, sophisticated in terms of computer advancements. Had a friendly helpful sales person in Vaqar Had a friendly helpful sales person in Vaqar More

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