Vaughan West

Horrible! ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a wo ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a working vehicle that needed minor repairs and left with a car unable to be driven for more than 10 min. I tried to get help from the General Manager (Rob) he wanted to charge me more for a diagnostic assessment that they never did despite me requesting one. I then contacted the dealership lead and they NEVER returned my call after I kindly requested a resolution… never welcomed me on for a discussion and the entire dealership and service e department ignored me. I had 2 kids, no longer drivable vehicle and they did not care.. I have text messages and videos to prove and considering going to small claims court. Please do not trust them… it’s 50/50 chance you will get real service . More

by Very Honest & Angry Customer Verified Customer Verified Customer

Report | Print

Sales staff is great. New technology process was a bit confusing, but Crystal in finance was very patient & answered my many questions. My salesman, Vaughn was great as u New technology process was a bit confusing, but Crystal in finance was very patient & answered my many questions. My salesman, Vaughn was great as usual...been with him for over 12 years! Love my new 2025 Sonata. More

by RAFMMF Verified Customer Verified Customer

Report | Print

Robert was helpful and took his time with me. The tech answered questions that I have been trying to get answered since buying the vehicle. The tech answered questions that I have been trying to get answered since buying the vehicle. More

by Howard Verified Customer Verified Customer

Report | Print

Professional an efficient in their services. They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you h They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you have to leave your car at the dealership. More

by Shita Verified Customer Verified Customer

Report | Print

My sales rep, Vaughn West, was extremely helpful with getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my f getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my friends and family to purchase a vehicle from Diehl Hyundai. More

by jirodjackfinn Verified Customer Verified Customer

Report | Print

Good service friendly staff and even got a free coffee ☕️ when I was done getting my ElantraN service when I was done getting my ElantraN service More

by Lboxx360 Verified Customer Verified Customer

Report | Print

Vaughn was THE best man for the job! He helped us through the whole process. Thank you for such a wonderful experience! We love our new vehicle and will make sure when we know people a He helped us through the whole process. Thank you for such a wonderful experience! We love our new vehicle and will make sure when we know people are looking for a new car we will send them to Diehl. More

by greenbuckeyelove Verified Customer Verified Customer

Report | Print

Vaughn West was our salesman and he was top notch! Answered all our questions and made us feel very comfortable with our choices. He continues to help us after the sale. Answered all our questions and made us feel very comfortable with our choices. He continues to help us after the sale. More

by ajklein18 Verified Customer Verified Customer

Report | Print

Vaughan was an incredible person to work with. He was insightful, helpful, and very friendly. He got me what I wanted within my budget. I couldn't have asked for a better experience. He was insightful, helpful, and very friendly. He got me what I wanted within my budget. I couldn't have asked for a better experience. More

by alissa.stephanic Verified Customer Verified Customer

Report | Print

They understood my needs and took care of the required Maintenace issues. They were very friendly. Maintenace issues. They were very friendly. More

by yoderwil Verified Customer Verified Customer

Report | Print