Vicki Catalan | Page 5

Vicki was so helpful in finding the exact vehicle I was looking for in color, style and with all features. She went out of her way to expedite the transaction. She was very enjoyable to work with and pro looking for in color, style and with all features. She went out of her way to expedite the transaction. She was very enjoyable to work with and provided excellent communication. More

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Would follow Crystal Kennelly anywhere! Best sales person in the world. Takes care of all her customers needs and wants. Best sales person in the world. Takes care of all her customers needs and wants. More

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Four Stars Toyota is the dealership to be at. Recommend Sunni Drake for all your needs! Recommend Sunni Drake for all your needs! More

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I highly recommend Sunni Drake! Very welcoming smile not pushy and will definitely be back! Very welcoming smile not pushy and will definitely be back! More

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Sunni is exceeded my expectations and went above and beyond for me! The atmosphere at this dealership was welcoming, clean, and not pushy! I will definitely be back! beyond for me! The atmosphere at this dealership was welcoming, clean, and not pushy! I will definitely be back! More

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Great place to buy a vehicle. Sale staff John and Vicki were great at explaining ever thing.. Sale staff John and Vicki were great at explaining ever thing.. More

by roywrangler Verified Customer Verified Customer

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Vicki and Dell were both very attentive to my needs and the desire to obtain the right vehicle. They went above and beyond to ensure that I got just the right Grand Highlander. We will recommend them to o the desire to obtain the right vehicle. They went above and beyond to ensure that I got just the right Grand Highlander. We will recommend them to our friends! More

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Four stars Toyota is really Five stars in my book. Exemplary customer service. Helps walk you through every step and is very friendly. Exemplary customer service. Helps walk you through every step and is very friendly. More

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I found my dream car at this dealership. I called about it and asked if I could come test drive it on a Saturday evening because in addition to my regular job, I also work weekends. They ag I called about it and asked if I could come test drive it on a Saturday evening because in addition to my regular job, I also work weekends. They agreed. I drove 198 miles to test drive the car. When we arrived, John, the salesman I spoke to on the phone wasn't there. We test drove it worth another sales person. It seemed to drive fairly well and according to John, and the other sales person I test drove with, it had everything I was looking for in a car. When we finished test driving the car, we were pushed through the finance department at a very quick pace. I asked them to allow down a few times as I was being asked to sign paperwork already. I had some questions and felt rushed. The finance guy started that he was trying to leave town and John would contact me next week when he got back to town. It's now been nearly a month. I've left several phone messages and emails but never got a call back. I finally got John on the phone when I called and he picked up. I have him a list of several items I needed to know about. He again stated that he would get back to me. I received cookies in the mail from him, which was nice, but what I would like is some service. They continued to tell me that the car buying process has changed and is now streamlined. What it seems to me is that the process hasn't changed at all but the dealership doesn't take responsibility for providing service any longer. Update: The week before Thanksgiving, I was able to drive back to Altus to get my car worked on. I got a hotel room the night before we had to be there at 8:15 Tuesday morning. When we arrived, we sat in the waiting room until 11:00am for the service manager to tell us they had to order parts and they wouldn't be there until Wednesday. We got another night's hotel and brought the car back Wednesday morning. They fixed everything except the update on the navigation system. The service manager stated that as soon as he got the part in, he would send someone after my car to fix it so we wouldn't have to get another hotel room. It's now January and I've not heard back yet. I'm hopeful to hear something soon. More

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We’ve purchased 6 vehicles from this dealership and all have been a great experience. Vicki sold us 4 of those and always has the cars ready for us when we arrive, listens, and doesn’t pressure us. Gary is have been a great experience. Vicki sold us 4 of those and always has the cars ready for us when we arrive, listens, and doesn’t pressure us. Gary is quick with the paperwork and always answers our questions. I don’t get the run around nor the high pressure here. More

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