Vicki Catalan | Page 8

Four stars Toyota is really Five stars in my book. Exemplary customer service. Helps walk you through every step and is very friendly. Exemplary customer service. Helps walk you through every step and is very friendly. More

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I found my dream car at this dealership. I called about it and asked if I could come test drive it on a Saturday evening because in addition to my regular job, I also work weekends. They ag I called about it and asked if I could come test drive it on a Saturday evening because in addition to my regular job, I also work weekends. They agreed. I drove 198 miles to test drive the car. When we arrived, John, the salesman I spoke to on the phone wasn't there. We test drove it worth another sales person. It seemed to drive fairly well and according to John, and the other sales person I test drove with, it had everything I was looking for in a car. When we finished test driving the car, we were pushed through the finance department at a very quick pace. I asked them to allow down a few times as I was being asked to sign paperwork already. I had some questions and felt rushed. The finance guy started that he was trying to leave town and John would contact me next week when he got back to town. It's now been nearly a month. I've left several phone messages and emails but never got a call back. I finally got John on the phone when I called and he picked up. I have him a list of several items I needed to know about. He again stated that he would get back to me. I received cookies in the mail from him, which was nice, but what I would like is some service. They continued to tell me that the car buying process has changed and is now streamlined. What it seems to me is that the process hasn't changed at all but the dealership doesn't take responsibility for providing service any longer. Update: The week before Thanksgiving, I was able to drive back to Altus to get my car worked on. I got a hotel room the night before we had to be there at 8:15 Tuesday morning. When we arrived, we sat in the waiting room until 11:00am for the service manager to tell us they had to order parts and they wouldn't be there until Wednesday. We got another night's hotel and brought the car back Wednesday morning. They fixed everything except the update on the navigation system. The service manager stated that as soon as he got the part in, he would send someone after my car to fix it so we wouldn't have to get another hotel room. It's now January and I've not heard back yet. I'm hopeful to hear something soon. More

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We’ve purchased 6 vehicles from this dealership and all have been a great experience. Vicki sold us 4 of those and always has the cars ready for us when we arrive, listens, and doesn’t pressure us. Gary is have been a great experience. Vicki sold us 4 of those and always has the cars ready for us when we arrive, listens, and doesn’t pressure us. Gary is quick with the paperwork and always answers our questions. I don’t get the run around nor the high pressure here. More

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Our sales lady Sunni was amazing we told her our price range and she showed us the perfect truck which we got thank you. And to Vicky she was amazing too she showed us stuff on the truck. Gary was great t range and she showed us the perfect truck which we got thank you. And to Vicky she was amazing too she showed us stuff on the truck. Gary was great too. Overall our experience with the dealership was amazing and everyone was great. More

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Five stars to Vicki Catalan in Sales and the entire team at Four Stars Toyota (maybe they should consider changing their name to Five Stars Toyota)! The entire process was EASY and quick. Amazing dealership at Four Stars Toyota (maybe they should consider changing their name to Five Stars Toyota)! The entire process was EASY and quick. Amazing dealership and top notch customer service. More

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Friendly staff. They were able to get me in and out without trying to sell me anything I didn’t need. They were able to get me in and out without trying to sell me anything I didn’t need. More

by aestheticview91 Verified Customer Verified Customer

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Thank you to Vicki, Scott, Dell and john! It was the best experience I have ever had buying a car. So fast and simple! Thank you! It was the best experience I have ever had buying a car. So fast and simple! Thank you! More

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Sunni was extremely helpful and knowledgeable! She went above and beyond to satisfy me! This is the second vehicle I have purchased from her. She is amazing! She went above and beyond to satisfy me! This is the second vehicle I have purchased from her. She is amazing! More

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I have nothing but great things to say about Vickie and her team. I was buying out of state and they made the whole experience seamless. From answering all of my questions and concerns in a timely manner. her team. I was buying out of state and they made the whole experience seamless. From answering all of my questions and concerns in a timely manner. To having all the paperwork ready to sign. Lastly, Vickie mailed off some delicious cookies. I had such a memorable experience and I would recommend Vickie and this dealership. More

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Can’t say enough good things about our salesperson Vicki. She went above and beyond every step of the way. Communicative and transparent the entire process. They hold their integrity and honesty with custome She went above and beyond every step of the way. Communicative and transparent the entire process. They hold their integrity and honesty with customers to the highest degree. More

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