Victor Leiva
Victor Leiva at Brickell Mazda

Victor Leiva

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

Contact Me
4.8
163 Reviews

Dealership Experience

4 yrs, 1 mo

Specialties & Trainings

Certified Mazda Service Advisor

4.8

163 Reviews

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163 Reviews of Victor Leiva

July 24, 2025

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Employee Rating

Excellent service . .. love the car pick-up/delivery option. My Service advisor, Victor, keep me informed and all was done as promised (and ahead of schedule). More

by PATTI7
Service Price Transparency
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Recommend Dealer
Yes

July 24, 2025

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It took over 3 hours for service. the video was in spanish and I don t speak spanish. Victor had to translate for me. More

by AMS7864
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2025

Brickell Mazda responded

Thank you for taking the time to complete the survey and share your feedback. I apologize for the extended wait time during your recent service visit. We understand how valuable your time is, and a 3-hour wait is certainly not the experience we aim to provide. I’m also sorry that the inspection video was sent in Spanish, we absolutely should have ensured it was in your preferred language. We'll be updating your profile to make sure future communications are in English. Your comments help us improve, and I appreciate the opportunity to address these concerns. Please feel free to reach out to me directly if there’s anything further I can do to assist.

July 21, 2025

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Professional and very friendly specially Victor Leiva who cares about as and always on time with the service More

by AMORLATINO254
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Recommend Dealer
Yes

July 11, 2025

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Great service. Front desk folks are great I was very impressed with the entire team More

by TONYMORGAN63
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Recommend Dealer
Yes

June 24, 2025

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Horrible service. Bait and switch dealership. I would go elsewhere. Not customer friendly. Didn’t even mention the deficiencies after the service. More

by Brickell king
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Juan C Cil

Jun 24, 2025

Brickell Mazda responded

We’re very sorry to hear about your recent experience. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. Your feedback is very important to us, and we take your concerns seriously. If you're willing, we would appreciate the opportunity to speak with you directly and work toward a resolution. Please contact us at your earliest convenience so we can better understand what happened and how we can make it right.

June 24, 2025

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Horrible service. Bait and switch dealership. I would go elsewhere. Not customer friendly. Didn’t even mention the deficiencies after the service. More

by Brickell king
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan C Cil

June 20, 2025

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Employee Rating

I am very grateful for the service and the solution that Mr. Victor gave me. He always answered me, guided me, and helped me. I felt like I was calling my home. He was always attentive, very professional, a More

by GLORIA
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Recommend Dealer
Yes

June 16, 2025

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Great service as usual! Excellent communication, awesome customer service and efficient pick ip and delivery! More

by STEFI2210
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Recommend Dealer
Yes

June 15, 2025

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Victor is always friendly and knowledgeable . I am glad he is my advisor! Thanks Victor for your superb service. More

by KARENVERONICA10
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Recommend Dealer
Yes

June 15, 2025

Dealership Rating
Employee Rating

Sales force answered all my questions. Dealership gave me a selection of cars to test drive. I’m happy with my choice and finance terms. there follow for service is on track. More

by MARTI4EDU
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Recommend Dealer
Yes
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