Victor Pruett

When I came in for a recall for the vehicle I felt with Larry. Parts were in stock appointment set and work completed before the time originally advised. Larry. Parts were in stock appointment set and work completed before the time originally advised. More

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Avoid this unethical dealership. "Adding $20,000 to the MSRP window sticker because that is what people will pay" according to salesman Victor at the dealership. Taking advantage of your customers during a MSRP window sticker because that is what people will pay" according to salesman Victor at the dealership. Taking advantage of your customers during an already difficult market is despicable. Additionally, I was assured I would receive a call once a specific truck arrived to the lot. That call never came but that is likely for the best. More

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This dealership is operating in direct conflict of their dealer agreement: "First, I want to remind you that GM dealers are obligated to ethically and lawfully sell GM Products, as stated in Article 5 o dealer agreement: "First, I want to remind you that GM dealers are obligated to ethically and lawfully sell GM Products, as stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees to effectively, ethically and lawfully sell and promote the purchase, lease and use of Products by consumers…” “Dealer agrees to advertise and conduct promotional activities that are lawful and enhance the reputation of Dealer, General Motors and its Products. Dealer will not advertise or conduct promotional activities in a misleading or unethical manner, or that is harmful to the reputation of Dealer, General Motors, or its Products.” Providing customers misinformation about additional sums being necessary for a customer to keep a reservation, is just one example of a tactic that reflects poorly on all of us. Secondly, we have been advised that brokers are promoting new GM vehicle allocation. While the majority of GM Dealers do not support such behavior, a small number of Dealers still continue to work with brokers despite the following reminders that this is a direct breach of the GM DSSA: Bulletin #20-06 “Transactional Integrity and GM Export Policy” dated July 1, 2020, and Bulletin #21-17 “Sale for Resale or Export” dated November 22, 2021. As stated in Article 5 of the Dealer Sales and Service Agreement: “Dealer agrees that it will not sell new Motor Vehicles for resale” and “Dealer is not authorized . . . to . . . sell Motor Vehicles to persons or parties (or their agents) engaged in the business of reselling, brokering (including but not limited to buying services) or wholesaling of Motor Vehicles.” GM will be forced to take action if it learns of any unethical sales practices or brokering activities that undermine the integrity that customers expect from the Chevrolet, Buick, GMC, and Cadillac brands. For the small minority of bad actors that are engaging in the conduct identified above, this letter serves as notice that GM reserves the right to redirect your vehicle allocation or take other recourse prescribed by the Dealer Sales and Service Agreement. Market Adjustments of $10K are being added to all large SUVs and you cannot criticize anyone at the dealership. If so, they'll try their best to blacklist you with area dealerships. Please, buy a GM, but there are dealers at and under MSRP. Keep looking! More

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