Aaron Ford of Escondido

Kathy, the service advisor was great- she handled unexpected issues and getting parts and getting them delivered and installed- tech great in identifying issues and solving them and installing all in unexpected issues and getting parts and getting them delivered and installed- tech great in identifying issues and solving them and installing all in the same day More

Great customer service as always, everytime i bring my vehicles for service. I had my detailing done and i am very impressed with the result! To all Aaron Ford staff keep up the great job you guys are doi vehicles for service. I had my detailing done and i am very impressed with the result! To all Aaron Ford staff keep up the great job you guys are doing!! More

Aaron Ford has continuously made my experience worse going on two years now. I bought a Preowned Chevy truck from them in 2024. But most recently: my truck lost oil pressure. I call Aaron ford they say going on two years now. I bought a Preowned Chevy truck from them in 2024. But most recently: my truck lost oil pressure. I call Aaron ford they say I need to take it to a chevy dealer because they have chevy techs. Before I towed my truck there, I also walked into Aaron Ford and spoke to the GM, Ryan who confirmed to me in person that my warranty is still in effect and is from the date and mileage from the time I purchased the vehicle. I towed my truck to the dealer with the Chevy tech, and they diagnosed some items for repair and submitted it to the warranty. After many conversations the warranty company states that Aaron ford wrote my warranty contract as a New Vehicle contract, not preowned and that technically the contract makes the warranty expired because my truck mileage is past 100,000. I call and speak to Elias in finance who tells me yes, it was written wrong and would be an easy fix that the GM, Ryan would be in that afternoon, and he would have him sign off on sending a reinstatement to the warranty company. I called the next day to see if it was complete as the dealer working on my vehicle was eager to determine coverage and they said they were working on it. This was the case for about a week. They did give me a rental vehicle for 3 days while "they were working on my warranty reinstatement" but I had to return it back and again spoke to Ryan. He said that they submitted the payment for my warranty reinstatement and it would be good to go the next morning. The next morning, I reach out to Ryan, and he said he called out sick. The days after that he informs me that Corporate said they can't reinstate my warranty as it was fulfilled. I have been lied to and completely disregarded in my experience dealing with Aaron Ford of Escondido. I will never do business with Aaron Ford of Escondido. More

The worst experience I ever had. I dropped the truck with an appointment and they promised to check my engine and in 5 days they didn't have time to do it and the agent didn't even h I dropped the truck with an appointment and they promised to check my engine and in 5 days they didn't have time to do it and the agent didn't even have the courtesy to call me and tell me the status of the truck. So I just took the truck home. I'll never ask for their service again. More

My service appointment did not show up in their computer, but everybody was very accommodating and fitting me in. Primarily dealt with Tim fuse and Kathy. Roxas (so?) Everyone was competent and friendly. but everybody was very accommodating and fitting me in. Primarily dealt with Tim fuse and Kathy. Roxas (so?) Everyone was competent and friendly. Overall, a good experience. More

My experience was great, friendly, comfortable and professional. Michelle was professional and great to work with professional. Michelle was professional and great to work with More

Excellent service and really good options, I loved my new truck, Michelle and Miguel helped me a lot truck, Michelle and Miguel helped me a lot More

This dealership has no concept of time management. They set appointments that they don’t keep. And don’t return calls as they should. To get something done in their service department requires great f They set appointments that they don’t keep. And don’t return calls as they should. To get something done in their service department requires great follow through and patience on the part of the customer. More

great truck was done fast. talked about upcoming services recommended the cost and benefits getting them done, talked about upcoming services recommended the cost and benefits getting them done, More

Diego was easy to work with, and was able to track down answers for my questions with no issues. A fair and straightforward transaction. answers for my questions with no issues. A fair and straightforward transaction. More