Vladimir Kochubey | Page 47

Excellent Service Vald in the service area is excellent.. He greeted me by name when I walked in. Always nice that they remember you. The service was timely and re Vald in the service area is excellent.. He greeted me by name when I walked in. Always nice that they remember you. The service was timely and reasonably priced. More

by Rob Burke Verified Customer Verified Customer

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Vlad got my car fix very quickly had check engine light on recommended a tune also reprogram my computer and cleaned my throttle body good job on recommended a tune also reprogram my computer and cleaned my throttle body good job More

by kevwalton1 Verified Customer Verified Customer

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Horrible. Over priced and I was not even given options for different pricing. Mark in service pretty much said your car your choice when I told him I thought the estimate was way too high. We have purch for different pricing. Mark in service pretty much said your car your choice when I told him I thought the estimate was way too high. We have purchased 3 cars from Various Jim Ellis dealerships and have always brought the Suburban and S10 truck inn for service. No more! More

by ABCJONES Verified Customer Verified Customer

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The promptness and professionalism was the highest quality. Customer service and communication with me was extremely proactive. All of the staff was very friendly and made sure that all the needs wer quality. Customer service and communication with me was extremely proactive. All of the staff was very friendly and made sure that all the needs were satisfied. My vehicle looks and runs great!! More

by BRIANVEALDC Verified Customer Verified Customer

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brake recall vlad did a great job as always and always takes terrify care of me and my family. He is the only person I have trusted with our cars for years. vlad did a great job as always and always takes terrify care of me and my family. He is the only person I have trusted with our cars for years. More

by john.c.fisher Verified Customer Verified Customer

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Jim Ellis Chevy has never disappointed me. Vladimir Kochubey is very good at getting in touch, being honest with repairs, very professional and thorough. I recommend this dealer to all of my friends an Kochubey is very good at getting in touch, being honest with repairs, very professional and thorough. I recommend this dealer to all of my friends and acquaintances. More

by CSBARATTA57 Verified Customer Verified Customer

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VLAD AND JERROD AND BRANDON ARE WHY I GO HERE !! I switched to Jim Ellis from Hendick Chevrolet because the service is so much better and the atmosphere is great ! I will continue to go there !! I switched to Jim Ellis from Hendick Chevrolet because the service is so much better and the atmosphere is great ! I will continue to go there !! More

by stevealvarez Verified Customer Verified Customer

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Disappointing I've been working with Vladimir for many years back to the Tom Jumper days. On this particular day, he was busy, so I was passed off to Paul to help w I've been working with Vladimir for many years back to the Tom Jumper days. On this particular day, he was busy, so I was passed off to Paul to help with my service. This review is not really a condemnation on them as much as it is the experience I had as a whole, and the results that came from it. I took off of work and made an appointment to have both of my cars (CTS and Yukon) serviced in one morning on February 21. After spending 2 hours waiting and nearly $200, here were my results: 1. On the way home in the CTS, I received a message on the HUD that the Tire Monitoring System needed to be serviced. Upon further investigation by myself, it was because the PSI sensor for the back right tire was not correctly reconnected. Only way to fix it? Bring it back to the dealer. Considering I drove 12 miles to get there to begin with, easier said than done. This should have been checked and confirmed working before the car was returned to me. 2. On Monday morning after dropping the kids off at the bus stop, I got back in my car only to find my car wouldn't crank. Dead battery. I took it to AutoZone where it was determined the battery was dead. Once I realized this, it dawned on me that it had seemed like the car was taking a little more effort to crank in the previous few weeks. I'm not sure if this is a service provided during an oil change, but it seems that should be something that should be on a list of things to check. As long as it took for my car to be serviced, and all of the time I took signing preliminary paperwork and watching people walk around my car for 15 minutes (looking for what I don't know), it's disappointing that something like battery life is not detected by your trained mechanics. 3. In the process of missing another day of work on Monday to replace my battery, I had a chance to look under the hood obviously. I noticed that basic things like my fluids were not topped off. And that's putting it mildly, as my windshield washer reservoir was nearly completely empty. Is this not part of the service I paid nearly $200 for? If it's not, what exactly am I getting for my hard earned money? Surely it doesn't take $90 worth of oil to perform an oil change? Overall, it's disappointing that I go out of my way (geographically and financially) to have my cars serviced, and have these kinds of experiences. It makes me question next time if I am making the best decision to bring my car to the dealer, versus driving 3 miles to Jiffy Lube, paying $35/car, and being back home within 45 minutes. Please do better. More

by ANDYGSU Verified Customer Verified Customer

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Expensive and poor communication I felt like I was chasing down the employee handling my car. It was a simple fix and when I called they indicated that they had the part in stock. O I felt like I was chasing down the employee handling my car. It was a simple fix and when I called they indicated that they had the part in stock. Once I brought my car in...they no longer had the part in stock. I rented a car for 5 days at my expense and I felt like there was no sense of urgency. One time when I called to understand the status - an employee told me he was stressed because he left his cell phone at home?! I definitely did not feel like a valued and appreciated customer. More

by KBRERETON Verified Customer Verified Customer

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I recently purchased my 4th vehicle from the Jim Ellis organization. I keep on going back to this dealership because they are very professional and Not pushy. My sales person, Leland Sims was very kno organization. I keep on going back to this dealership because they are very professional and Not pushy. My sales person, Leland Sims was very knowledgeable and was extremely helpful with understanding the differences between the different models of Silverado, that I was not understanding before. I was impressed by his knowledge of the vehicles i was trying to decide which to purchase. Leland knew his models and his available inventory. I never felt pressured into buying the vehicle. Again, i felt like I was being treated like a member of the family. I also wanted to also mention Samuel Afworki and say how well I was treated with him in the finance department. He was extremely professional and was instrumental in getting the best interest rate based on my situation. He was very personal and made me feel at ease during a stressful time of financing. I definitely recommend this dealership! More

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