WILLIAM LEIMBACH | Page 6

Very pleased with the service and the process to secure a firm price prior to making the journey to the dealership. This saved a great deal of time and effort and made a satisfying customer experience firm price prior to making the journey to the dealership. This saved a great deal of time and effort and made a satisfying customer experience More

by cpw2808 Verified Customer Verified Customer

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Salesman Will was very pleasant to work with. He was prompt to respond with very little pressure. I will definitely buy another vehicle from him. I did not provide a rating for the other two gent He was prompt to respond with very little pressure. I will definitely buy another vehicle from him. I did not provide a rating for the other two gentleman in the survey because I didn't interact with them. More

by GREG.ACKER Verified Customer Verified Customer

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William was a knowledgeable sales professional. Matthew made the "box" an enjoyable experience. Leslie helped with my extra key and floor mats. The whole team really just wants you to be happy. I H Matthew made the "box" an enjoyable experience. Leslie helped with my extra key and floor mats. The whole team really just wants you to be happy. I HIGHLY recommend Elder Ford. More

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Dealership and all the people were truly helpful, honest, experienced and expeditious. It’s everything someone looking to purchase a new vehicle could ask for experienced and expeditious. It’s everything someone looking to purchase a new vehicle could ask for More

by Howie Verified Customer Verified Customer

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Went to the dealer, the salesperson was ok and financial advisor was ok. What really made me upset was when I got truck home had a flat tire and there was no tools at all to get spare tire down or take off advisor was ok. What really made me upset was when I got truck home had a flat tire and there was no tools at all to get spare tire down or take off lug nuts and wasn’t even a jack to lift vehicle up. They did eventually give me check for tool kit. Frustrated with the lack of communication from dealer on anything. Poor customer service only good thing was my salesperson was nice More

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My dealer was great. The financing team was great as difficult to deal with because of how much they were trying to sell me when I said no. The financing team was great as difficult to deal with because of how much they were trying to sell me when I said no. More

by Christina.littleton2022 Verified Customer Verified Customer

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Right off the bat, our salesman William was/is fantastic! I walked in knowing which trucks I was interested in and mentioned we wanted to be and out as quick as possible. He was organized, professional and m I walked in knowing which trucks I was interested in and mentioned we wanted to be and out as quick as possible. He was organized, professional and made sure we got exactly what we wanted. He met my requests and was able to get me the truck I wanted for the price I wanted being on top of things through the whole process making sure to get us out as quickly as possible (on a busy Saturday, Mind you) so I have to say I am very happy with the service provided, not only as a salesman but as another father and vehicle enthusiast as well that I enjoyed small talking with during the whole process. Made me feel right at home (as did my wife and daughter which is even more important!) The only area I do feel needs some improvement would be the finance department, as it was not quite on par with how many dealers operate these days making pricing and additions transparent as they should be. I believe some additional training on using a better approach to their process would be extremely beneficial for them and their customers. Because of that process, I did run into a few issues that I noticed after the purchase, however the Assistant General Manager Baird called me promptly and was able to resolve any issues or concerns I had which proves their commitment to true customer service and making sure the customer is happy, even after the sale! Both him, and our sales person William, have truly proved to me what customer service really is and that it still exists out there. Ultimately, I do hope that the feedback I provided to management on the issue I had with the pricing confusions help the dealer improve in those areas to provide an even better experience for all customers. With all all that said, I will absolutely be referring my family and friends to them and be purchasing from them again in the future myself and hope to work with William and Baird again on my next purchase. Thank you Will and Baird from not only myself, but my wife and my daughter! We love our new truck! More

by NFANGMEIER Verified Customer Verified Customer

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Great experience working with will. He went above and beyond to make sure I got the truck that i want and The truck that i wanna buy is sold but he found another one and it is exactl He went above and beyond to make sure I got the truck that i want and The truck that i wanna buy is sold but he found another one and it is exactly the same truck that i was looking for. Thanks will. More

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