Wally Bello | Page 2

My experience with Five Star was excellent everyone was kind and professional. The dealership decor is beautiful whomever did these design did a great job!! I will recommend Five Star to my friends and fam kind and professional. The dealership decor is beautiful whomever did these design did a great job!! I will recommend Five Star to my friends and family. More

Report | Print

Loved working with Alex Q! Great guy. Honest and hard-working. Loved the overall feel of the dealership. Great guy. Honest and hard-working. Loved the overall feel of the dealership. More

Report | Print

Our sales rep, as always, was exceedingly helpful. We have purchased multiple vehicles at 5 Star Ford and will continue into the future. We have purchased multiple vehicles at 5 Star Ford and will continue into the future. More

Report | Print

There is a reason this dealer is so successful,the customer really does come first customer really does come first More

Report | Print

I have contacted Five Star Ford several times asking about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, it really a mess for such a big company More

Report | Print

I was asked by the GM (Tim) of Ford Dallas to remove my negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times a negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times after I wrote several reviews, he was kind and wanted to help rectify the issue. Long story short, I didn't trust the work that was done at Ford service, and took the Mercedes to a Mercedes-Benz service center. The car had over $6K in repairs, bolts loose from the rack and pinion repairs done at Ford, and a tire that was torn internally (very risky on the highway). I was sold an unsafe car by Ford. Gladly we didn't have to take further legal action, after the breach in contract, and the dealership bought the car back. Out of frustration for my time and money wasted on premium fuel, cleaning supplies and batteries for the lemon car, I feel it is only fair for buyers to still beware of buying any used cars from these guys. If it isn't a Certified Pre-Owned... theres probably a reason its not. Original review: If you want your stereotypical “car dealer” experience, go here! I was apprehensive knowing I was going to have to deal with a car salesman to purchase a car… Wally and Brett seemed to be on the ball whenever I spoke with them over the phone while figuring out a deal from out of state. Yet like your typical car purchase goes, you are promised a lot, and then once you sign your paperwork RADIO SILENCE. Do yourself a favor, and shop elsewhere. Was told the vehicle I bought would have a short punch list completed before I could pick it up. They gave me a loaner (which was awesome) then when I inquired about when the car would be ready to pick up, they said it was…. I arrived to trade out the loaner and I could already tell 3 of the items I was promised would be completed were not done and I had a fast talking sales guy (Wally) tell me “oh we need parts still, and you can get the battery and will refund you.” At that point don’t tell me something is ready to be picked up if it was not. No interior detailing… like wow. xxxx poor communication from these guys. Wally & Brett, the used car sales manager specifically. Good at blowing smoke is all :) Whatever maintenance was done, there was no report. But hey, congrats 5 star Ford Dallas! you got my money, that’s all that matters for you right? More

Report | Print

You made everything so easy and affordable for me! A special thanks to Wally for being so patient with me! You went above and beyond to make my experience great! I love my new car! You’ve gained a A special thanks to Wally for being so patient with me! You went above and beyond to make my experience great! I love my new car! You’ve gained a repeat customer! More

Report | Print