Wayne Michalak | Page 6

Overall solid experience Melisa Greenberg was extremely helpful and knowledgeable. She was able to answer all our questions before the purchase and during the sale. She also Melisa Greenberg was extremely helpful and knowledgeable. She was able to answer all our questions before the purchase and during the sale. She also walked us through some of the key features and she introduced us to the service advisor at their dealership. Wayne Michalak walked us through the financial details. A minor nitpik (attention-to-detail) the financial and title paperwork had an incorrect spelling of my last name. Melisa has promised to fix the issue. More

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Ellie abrishami Best service excellent customer service very proficianal our sales person I would say he is number one as far as customer services his name is Jeremy Best service excellent customer service very proficianal our sales person I would say he is number one as far as customer services his name is Jeremy I want he recognized for excellent service we will recommend him to very body.tjanks to him.je is assets for the company More

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Excellent Customer Service Crown Eurocars are real professionals unlike other dealerships they cut right to the chase and are very transparent. Which makes the car buying proces Crown Eurocars are real professionals unlike other dealerships they cut right to the chase and are very transparent. Which makes the car buying process/experience so much more easier and exciting. If you are in to purchase a new car ask for no other but CJ Sexton he is a certified sales consultant with excellent customer service. More

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CJ Sexton is awesome! CJ was the best! He made us feel very special and important from the minute we walked in the door! He was so nice, sweet and friendly! He can tell CJ was the best! He made us feel very special and important from the minute we walked in the door! He was so nice, sweet and friendly! He can tell you what car is best for you just by you walking in. He's a pro with Mercedes!! He showed us every single feature and has responded to me so promptly with the answer to every question I have had since the day we purchased the car! CJ Sexton is the best out there. He helped me find my dream car!!! Thank you so much CJ! More

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Purchase of GLC300 The entire experience at Crown Eurocars was excellent. Ken Stuart and Wayne Michalak clearly care about their customers. They were both extremely kn The entire experience at Crown Eurocars was excellent. Ken Stuart and Wayne Michalak clearly care about their customers. They were both extremely knowledgeable about their products, were very courteous and listened to my needs - no hard sell tactics! More

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BEST Car Buying Experience EVER After weeks of searching for a particular car, I found that Crown Mercedes in Dublin had a vehicle that matched my criteria. I called the dealership a After weeks of searching for a particular car, I found that Crown Mercedes in Dublin had a vehicle that matched my criteria. I called the dealership and was fortunate enough to speak with Bill Stevenson. Bill was professional, courteous and extremely helpful all without being pushy and without using any of those "cheesy" car salesman tactics. He took a video of the car and sent it to me so I could see what the car looked like as it was on the lot. In addition, he sent me the CarFax report of the car and a link to the photos. We made an appointment for my family and I to test drive the vehicle the following morning. Since we were over an hour away from the dealership, he told me he would let me know if the car was still available at the end of the day. True to his word, he texted me later that evening to let me know that the car would be there in the morning so we wouldn't waste a trip. As soon as we arrived, Bill had the car already waiting for us. In order to save time, Bill asked if we wanted to start the appraisal process on our current car (trade-in) while we took the car on a test drive, which we greatly appreciated. We had 2 kids in tow and buying a car usually takes quite a while. However, this was the best and quickest car buying experience we have ever had! The entire process went smoothly, it almost felt unreal. We never felt that "I can't wait to get out here" feeling that we have had in the past at other dealerships. Even the finance portion with Wayne M. went so quickly! The customer service that Bill S. and Crown Mercedes provides is above and beyond. And it didn't stop after we walked out the door - Bill reached out to us to ask how our drive home was and to make sure we were happy with our choice. In a year or two, we will be in the market again to buy a car and we already know where we are going to go and who we will ask for - Bill Stevenson at Crown Mercedes! More

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Best Service Ever! I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really I kind of stumbled upon Crown MB because of another dealership of another companies short comings. It was the fantastic service department that really won my business in the beginning. Thanks to a very kind and caring gentleman by the name of Shen. Shen did everything possible to make sure we had a wonderful experience. When Shen found out my wife would only be willing to drive a MB he sent me to the perfect sales person CJ. Who made the whole buying experience flawless, professional, and most importantly relaxing! CJ explained everything about the car I was buying without ever referring to a manual of any sort. CJ's exuberant personality followed with his attention to detail really capsulates the Crown way of buying. The Crown team members have followed up with me over the past few days, making me feel like a family member not just a dollar sign. Thank you to Wayne in finance, Shen in Service, and CJ in sales! Flawless, perfection gentlemen! I'll be a life long customer. More

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Competent People and Excellent Service Keeps My Patronage I have been coming to Crown Mercedes-Benz since 2001. I have consistently received good service from professionals, who knew my car and accommodated I have been coming to Crown Mercedes-Benz since 2001. I have consistently received good service from professionals, who knew my car and accommodated my time schedule and needs. This week I decided to purchase a new certified used car. Steven Bennett was the sales person at Crown who worked with me to select the best car to fit my needs. I was impressed with Steven's sincerity and service orientation. Steven provided me with all the information I requested along with his honest opinions on my narrowed list of cars. He guided my selection by asking the right questions, probing my inner preferences, and, ultimately, increasing my comfort with my final choice. I would highly recommend Steven. More

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Mercedes for life ! Ken was amazing from start to finish ! He personalized the experience and made it fun ! Wayne was great and the financial process went smoothly ! Ken was amazing from start to finish ! He personalized the experience and made it fun ! Wayne was great and the financial process went smoothly ! Looking forward to a great relationship with Ken, Wayne and Mercedes going forward ! More

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Awesome customer service Our salesman (BillStevenson) could not have been anymore helpful. We did not feel at all pressured and he made the car buying experience very pleasu Our salesman (BillStevenson) could not have been anymore helpful. We did not feel at all pressured and he made the car buying experience very pleasurable. Bill even came to our house to set up our garage door opener. Thanks Bill More

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