Wayne Pressley

Outstanding Customer Service I was traveling from out of state with rental car. The taillight was damaged and I hoped to replace it prior to returning home (in 3 days). Wayne tal I was traveling from out of state with rental car. The taillight was damaged and I hoped to replace it prior to returning home (in 3 days). Wayne talked on the phone with me. He was understanding of what I needed ( I had gotten incorrect information earlier in the day from another dealership) and clearly very knowledgeable about the vehicle. The part was out of stock and none in the state. Howver, he was able to find the part I needed (no small task) and had it mailed via FedEx to help us out give our limited time. The next day when we came to have it put in...James at the service counter even checked to see if he could replace it for me. Both went out of there way to make this experience as painless as possible for me both in terms of time and expense. I was so impressed with their kindness and professionalism. I don't live in the state and yet they bent over backwords in an effort to assist me. It really meant a great deal to me. I thank you both for the great service you provided me. Best wishes, Steve More

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Always a pleasure to do business with! When I enter I'm greeted by Michelle and she asks how she may help me and I was looking for parts since it was my first visit she walked me over to parts where she in greeted by Michelle and she asks how she may help me and I was looking for parts since it was my first visit she walked me over to parts where she introduced me to Wayne. I was looking for a few parts and man he knows his stuff! He was very friendly and patient with me as I had a lot of questions for him. When I was done with him he walked me over to Service and introduced me to Lee. Lee was a very nice Guy and told me if I ever need any parts installed or any service done or have any questions to come see him. My overall experience with the three people I met that day was phenomenal! And its a great overall dealership! Highly recommended you wont be disappointed! More

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Campbell Nelson Nissan was GREAT (that's subtle). I placed an order with a deposit for a 2012 Altima Coupe, manual transmission with all options possible with Magic Nissan on Aug 13th, 2011. Two months placed an order with a deposit for a 2012 Altima Coupe, manual transmission with all options possible with Magic Nissan on Aug 13th, 2011. Two months later received a phone call from Magic stating that my vehicle would not be produced by Nissan in a manual, which completely untruthful. I contacted our parts consultant, Wayne, to assist me in locating an excellent salesperson and introduced me to John Kelch. I came in a week later to meet John in person to discuss placing another order with Nissan for an Altima Coupe. After a lengthy conversation, we walked the lot and viewed some vehicles only to find an impressive machine that was better than what I had originally wanted. All I can say is thank you John...Thank you for taking the time to understand my needs and wants as an enthusiast in automobiles…especially being a Nismo gal. Huge fan of the VQ engines!!! I love my new car!!! Thank you to all the personnel at Campbell Nelson Nissan. My next vehicle will be purchased once again with you. Metta Rizzo More

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Our 1999 Infiniti had the left fog lamp torn from the bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire con bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire connector from Campbell Nelson by phone and it turned out to be the wrong fit. We stopped by the dealership late on a Friday afternoon to get the correct part. Wayne Pressley was working the counter and was extremely busy with other demands from customers in house and on the phone. Still, he took time to explain what was required to find the right part and how long it would take to get to us. After dealing with other customers in the order they had arrived, it was our turn. Wayne took several minutes to examine our part and then to locate the boxes that stored electric pig-tails. He tried several methods of extracting the wire connector from the damaged part with no success. He examined the parts we had brought with us and said he could eventually fashion a replacement, but needed more time than what was remaining in the day. He also needed a special tool and thought one of the technicians might have it in the morning. He wanted to see the Infiniti, but we had not driven it to the dealership. So, we made arrangements to come back the next day and bring the Infiniti. When we arrived on Saturday morning, Wayne finished with his current customer and then took up where we had left off. He examined the Infiniti and made sure we had enough wire to work with a replacement pig-tail. After that he spoke with his mechanics and discovered one of them had the necessary part in their tool kit. He brought it out and we made the exchange with the original mail-order part that was too short. I can't say enough about the amount of effort and research Wayne made and his follow-on to resolution of the project. This was an amazing display of customer service. We left thinking that when the time comes to buy a new car, we are going to give Campbell Nelson the premier position based solely on Wayne's service. More

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