Wes Walker | Page 9

Very rude , jacked up interest rate for kick back. ....hidden fees but mist of all mason was the most unprofessional business relationship I have ever had a real smart xxx ....hidden fees but mist of all mason was the most unprofessional business relationship I have ever had a real smart xxx More

by means.mm Verified Customer Verified Customer

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I have owned Chrysler vans since 1996 and spent most of a year looking for a replacement van since my current one was aging and I wanted something more dependable. I went to this dealer because they had a v year looking for a replacement van since my current one was aging and I wanted something more dependable. I went to this dealer because they had a van that I thought finally met my requirements. When I got there, the van did not have the features that I thought it did. My husband convinced me to custom order to get the van that I wanted. My local dealership offers several free incentives, such as free oil, changes, vacation, tuneup, etc. Obviously, I would not choose to drive 200 miles for a free oil change, but the dealership clearly knew they had to offer nothing because of their distance. I even questioned whether it was the right thing to do to order a van 100 miles from home was assured that I would get the same service anywhere. This is my fault for accepting this and moving forward , but the dealership clearly was dishonest and deceitful in their practices since they knew I’d be sacrificing dealer incentives. There was no review of available features prior to ordering, and there are features that I was unaware of until after I ordered. The morning after ordering, I requested paint protection be added, and was told that if they could not add it to the order but they would do it at the dealership when it arrived. When I picked up the van, they confirmed several times that the paint protection had been completed. Upon arriving home, I realized that there was no charge or documentation of the paint protection. Although unresponsive to calls and failing to receive return calls, perseverance eventually gets through. The dealership continued to insist that they had applied the paint protection but must have “failed to document” it and were unwilling/unable to provide it after the fact. After pursuing it for several months, the resolution would be that I would have to take it to a dealership, have van cleaned, paint protection applied, and pick it up later, therefore leaving me without a vehicle for several days. At one point this dealership offered to pay for the paint protection, but then denied making the offer on the very next call. The van is a vac and go, and the vacuum was not installed upon delivery. Seeming simple enough, I tried to do so, and was unable to get the hose through the channel. I’m now in the position of having to pay a dealership to install the vacuum. I will be driving to Mississippi in May and will attempt to schedule an appointment to install the vacuum on the way down since I hardly think I should be paying to have the equipment (a van feature) to be installed and usable. Let’s see how that goes. I would certainly not recommend this dealership and don’t look forward to having anything to do with them!!! More

by Clahlrichs Verified Customer Verified Customer

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They were very friendly. They had the car I requested out and ready to drive when I arrived. I called ahead and asked to drive said car. They also had a few other choices rea They had the car I requested out and ready to drive when I arrived. I called ahead and asked to drive said car. They also had a few other choices ready to drive based on the car I requested, I thought that was awesome! Thank you all! More

by adykes4 Verified Customer Verified Customer

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I have no complaints to the sales rep and management team to help me get everything we agreed upon for my new TRX deal completed to help me get everything we agreed upon for my new TRX deal completed More

by thezords Verified Customer Verified Customer

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I was working with Jared Russell. He was great from the first call. Because we are living in Illinois I asked him to take lots of pictures of current inventory that I was interested i He was great from the first call. Because we are living in Illinois I asked him to take lots of pictures of current inventory that I was interested in, as well was asking him lots of questions about the whole transaction and process. He was outstanding and very patient. We ended up with ordering custom build which was delivered super quick. Jared was the best sales person I ever dealt with buying a car. More

by Kris Nowicki Verified Customer Verified Customer

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Salesman and finance guy were great. Car detailing could have been a little better but still good Car detailing could have been a little better but still good More

by Jeanniestockard1 Verified Customer Verified Customer

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The vehicle that I seen online was just like the one that I tested. The staff was very nice.. I tested. The staff was very nice.. More

by mwilson147 Verified Customer Verified Customer

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Absolutely, a spectacular car buying experience! !! Everyone was knowledgeable, kind, helpful, especially my salesman Preston!!! !! Everyone was knowledgeable, kind, helpful, especially my salesman Preston!!! More

by mark.delmenhorst Verified Customer Verified Customer

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Had a lot of choices of the make and model I was looking for! Not pushy….Ben was SO pleasant! for! Not pushy….Ben was SO pleasant! More

by Mitzistump Verified Customer Verified Customer

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Great over all buying experience. Staff helpful and knowledgable with everything. Definitely buying from here again. Staff helpful and knowledgable with everything. Definitely buying from here again. More

by Harleyxiii Verified Customer Verified Customer

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