Whitfield Anderson
Whitfield Anderson at AutoStar Chevrolet of Waynesville

Whitfield Anderson

Parts Counter

AutoStar Chevrolet of Waynesville

285 Hyatt Creek Rd
Waynesville, NC 28786

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2 Reviews

Dealership Experience

4 mos

Industry Experience

12 yrs, 10 mos

Languages Spoken

English English

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2 Reviews

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2 Reviews of Whitfield Anderson

June 13, 2025

Dealership Rating
Employee Rating

I was surprised a local family-owned dealership would gouge its customers. No wonder it is not mentioned for mechanical repair in the local Best of business survey voted by the local people. They charg More

by JusmyO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Saunders

Jun 13, 2025

AutoStar Chevrolet of Waynesville responded

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent service experience did not meet your expectations. At Auto Star, we strive to be transparent in all aspects of our service, including communicating diagnostic fees and timelines. While the $195 diagnostic fee is disclosed upfront, we understand your frustration regarding it not being waived upon completion of the repair. Many dealerships, including ours, follow different pricing models, and while we don’t waive the fee, it reflects the time and expertise of our certified technicians. We also regret the delay in communication and vehicle status updates. That’s not the level of service we aim to provide, and we are actively working on improving our internal processes to ensure better customer communication moving forward. As for pricing on parts, we use OEM factory parts to ensure quality and warranty compliance, and our pricing is based on manufacturer guidelines. Online prices can sometimes be lower due to different sourcing and shipping policies, but we acknowledge that clearer comparisons and explanations could be helpful. We're glad to hear the mechanical issue was resolved to your satisfaction, and we sincerely apologize if you felt undervalued as a customer. We know you have choices when it comes to auto repair, and we hope to have an opportunity in the future to regain your trust by delivering the level of service we’re known for in our community. If you’d like to speak further or share more about your experience, please don’t hesitate to reach out to our Service Manager, Chris, directly at (828) 452-2841. Your feedback is important, and we appreciate the opportunity to learn and improve.

Jun 13, 2025

JusmyO responded

This is a typical canned response that I would expect. Obviously, they are used to responding to these issues, yet continue to over charge their customers with no regrets. Regarding the part quote on the internet. It was an OEM part and the exact same Part # as I had installed. Thus, for the exact same part, the dealership marked up the price by 25.6% over what it would sell the part for online. https://parts.gmparts.com/product/gm-genuine-parts-automatic-transmission-control-lever-cable-12561688?body=Hatchback&bodyId=8&bodyNumDoors=7&bodyNumDoorsId=7&drive=RWD&driveId=7&engine=5.7L%20V8%20GAS&engineId=417&make=Chevrolet&makeId=47&model=Corvette&modelId=440&srsltid=AfmBOoqq33sgcemXknPVKtwBOrSrg6pDPsYI5WjV9OQARya3ktGt891d&wheel=-&wheelId=1&year=1998 Go to zip 28786 and the seller is Auto Star Chev. Waynesville.

May 30, 2025

Dealership Rating
Employee Rating

Have had always positive experience at this dealership. Will be back again soon. Thank you. More

by marcuswestmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

AutoStar Chevrolet of Waynesville responded

marcuswestmore, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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