Will Clark

From the moment I pulled into Gary Yeomans Ford Frankfort, I felt like more than just a customer—I felt like a guest they genuinely wanted to help. The team was friendly, professional, and refreshi Frankfort, I felt like more than just a customer—I felt like a guest they genuinely wanted to help. The team was friendly, professional, and refreshingly honest. There was no pushy sales pitch, just attentive listening and thoughtful suggestions to match my needs. More

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I had an excellent experience with this dealership! From start to finish, the team was completely transparent about the buying process, which made me feel confident and comfortable with my purchase. Th From start to finish, the team was completely transparent about the buying process, which made me feel confident and comfortable with my purchase. The customer service was outstanding—everyone was professional, knowledgeable, and genuinely helpful. One of the best perks is their mobile service option. It’s so convenient to have my car serviced right at home without having to rearrange my day. That level of care and convenience really sets them apart. I highly recommend this dealership to anyone looking for a stress-free car buying and servicing experience! More

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Best dealership ever. Went above and beyond, no hassles, got everything we asked for and more. Went above and beyond, no hassles, got everything we asked for and more. More

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Above and beyond sales and service. Great buying, and owning experience. Definitely a repeat customer. Great buying, and owning experience. Definitely a repeat customer. More

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Will Clark deserves a 5 star rating. I'll admit it started out rocky but I can now say he is a great person to work with😊 I'll admit it started out rocky but I can now say he is a great person to work with😊 More

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Great to work with them and was able to find a deal that made everyone happy! made everyone happy! More

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Satisfied customer after my purchase. I would highly suggest going here , because you can tell all sales staff is ran with an expectation Al sales team with A+ conduct by employees on a I would highly suggest going here , because you can tell all sales staff is ran with an expectation Al sales team with A+ conduct by employees on a very tight “ ship “ and they will work with you the best that can to help . More

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Bought my 2020 Lincoln Corsair there and had an excellent experience. Hadn’t bought in 20 years they helped me through hoops getting me approved! experience. Hadn’t bought in 20 years they helped me through hoops getting me approved! More

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Great service and salesperson Levi Young was especially professional and kind . Thank you Levi for getting us through this process. professional and kind . Thank you Levi for getting us through this process. More

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TLDR: Waste of Time, Disgusting Manipulative Tactics Buying a car should be an exciting and straightforward process, but my recent experience at GY Ford Frankfort was the opposite. It started Tactics Buying a car should be an exciting and straightforward process, but my recent experience at GY Ford Frankfort was the opposite. It started well—my salesperson seemed to share the love I had for my chosen vehicle—but the moment we got to numbers, the manipulation began. 1. Holding My Trade-In Keys First, they took my trade-in keys, making it difficult to leave while they lowballed my offer by thousands, trying to dismiss a prior quote from a reputable buyer. 2. False Pricing & Bait-and-Switch Despite an "instant internet price," they conveniently didn't know about it and ran numbers with higher prices all the way to close, despite verbally agreeing to lower. When I pointed out a better deal at another dealer, they printed a bad review about that competitor…only to then engage in the same shady tactics themselves. 3. Empty Promises & Pressure Tactics The Sales Manager, Will, verbally agreed on a price, but later backtracked, claiming "confusion" about which vehicle we were talking about. They pushed hard for a deal, with everyone from the Finance Manager, Kevin, to the SM guilting me about their business expenses and while closing, conveniently let me know that another family was interested in the same car. 4. Hidden Fees & Last-Minute Upcharges After putting my stuff in the car, them fueling up the car, taking a picture of m in the car, setting up Ford Pass app, and getting ready to sign, I found the verbal price agreed upon didn't match what was in the Bill of Sale by $2K. They claimed a “Gary Yeoman Package” was included in the vehicle price on the Bill of Sale (Note, if this was a legitimate “package” it would have been identified as an “Additional Item” on the Bill of Sale) because they "couldn't take such a loss." Undisclosed pricing/fees is illegal, but since we negotiated verbally I can't hold them to it - they know this. As I questioned, they explained that all the “complimentary” features GY Frankfort Ford publicly offers online and verbally (Free car washes at a new dealership being built that doesn’t exist yet, 1st years free maintenance, features most dealers routinely offer, etc.) was a “package,” aka upcharge with a $1,960 price tag. When I refused, they pressed it wasn’t optional and offered to "discount" it while pushing for me to add ANOTHER unwanted "discounted" warranty that I'm sure they'd get a kick back off of. This was all tactics to covertly get the bottom line they wanted all along. 5. Unprofessional Behavior To top it off, the married sales guy texted me inappropriately for DAYS. Final Verdict: These dishonest and manipulative practices, combined with unprofessional conduct, completely ruined what should have been an exciting purchase. This dealership does not genuinely care about its customers and purposefully engages in deceptive schemes. If they didn't want to agree on the price, they could've sold me a lower trim or used vehicle I'd shown interest in within my budget, but pressured me to spend more than I wanted to from the get-go. All in all, disgusting experience. If you do business, pay attention and have them quote everything in writing, but they will still likely waste your time. More

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