Will Diab

I dealt with Alex Roberts. Initially I have been happy with the service I’ve received from him. I was in a pinch for a new vehicle so went ahead with the sale, even though the Initially I have been happy with the service I’ve received from him. I was in a pinch for a new vehicle so went ahead with the sale, even though the finance guy completely lied to me about the numbers & said that if I declined the GAP insurance that I would be required to pay an additional $1400 (I believe was the number the finance guy told me). I’ve been primarily leasing vehicles for the last 21 years, never once put $ down, but I’m honestly in the worst financial shape I’ve ever been in as well. Regardless at no point in 21 years have I ever been told that if I decline the GAP insurance it would effect the sales price of the vehicle. I know enough to know I have 30 days to cancel it for a full refund so that’s what I planned on doing. I took extensive notes when the finance guy reached out to me to tell me the exact #’s of the deal. The sale price for the vehicle, final price after taxes & fees as well as the monthly payment. When he sent over the contract I noticed the numbers weren’t aligning with what he told me were the final exact numbers prior when he called me. I called back into finance to discuss. He told me he didn’t know where I came up with the final price after taxes & fees as he said he never told me the number I had written down literally to the penny. It’s not like I wrote a rounded out number, no way possible I just made up a random number when he was telling me them on the phone prior to sending me over the contract to sign. It was about a little over $1k difference but somehow the monthly payment amount was exactly the same as he told me over the phone prior. I felt sick to my stomach over him denying he told me the amount I wrote down, but since the monthly was the same and I was in such a tight spot I signed the contract. Felt extremely uneasy doing so, but clearly I did. Fast forward to receiving the Audi E-Tron which is an electric vehicle about 6 days after finalizing everything with them. The transport company, from FL & I live in OH, delivered the vehicle a day early. Once I signed for the vehicle I started it and immediately the “Low Battery” alert came on. I was annoyed but was like whatever I’ll just charge it now. Pull it into my garage, search everywhere for the charger & it’s nowhere! I called Alex & he didn’t answer but immediately called me back. Told me he would try to locate it the next day, which was ok as I don’t know if he was still at work or not and even if he was they were about to close. Didn’t hear anything back the next day, Friday the 13th, so at 3:16pm I texted him asking for an update. He replied Saturday the 14th at 10:15am that customer service would be reaching out to me to address the charger. After not receiving a call and knowing the dealership closed at 8pm I replied asking the hours customer service was open today (Saturday) and tomorrow (Sunday) at 5:20pm. I didn’t receive a response as of now. I’ve tried calling 13 times choosing the customer service option 2. I can’t get anyone to answer after 3 hours of calling. I decided to try calling and selecting the sales option 1. Apparently that directs it to one single salesman, didn’t catch his name. He disconnected me 2x after hearing I wanted to return my vehicle. Called 7x since and he refuses to answer now during the 39 mins I’ve continually called since. Serious issues with vehicle: 1 ~ No Charger when it’s an EV! 2 ~ Service Required alert on vehicle since 1st day. Clearly they didn’t service it. 3 ~ There is a problem with the charging port. 4 ~ The lights on the vehicle don’t work! Can’t drive it at night. There is a warning alert stating there is a malfunction! 5 ~ Manual release cord for the electric charger isn’t even attached to the battery! It’s loosely placed in the box it’s suppose to be on. Discovered after being on the phone with ChargePoint when couldn’t disconnect charger, which charging port is damaged prior to receiving! Numerous minor issues which no space to write More

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The definition of a shady, dishonest dealership that scams customers. I purchased a car from them, and they completely failed to disclose multiple serious issues. There was no mention of any mechanical scams customers. I purchased a car from them, and they completely failed to disclose multiple serious issues. There was no mention of any mechanical problems, yet within days, I discovered costly repairs that should have been made before the sale—or at the very least, disclosed. When I confronted them about it, they gave me the runaround and refused to take responsibility. Their so-called “inspection” process is clearly a joke, and they only care about making a sale, not about customer satisfaction or selling reliable vehicles. If you’re considering buying a car from this place, do yourself a favor and go elsewhere. They will lie, withhold information, and sell you a lemon without a second thought. Absolutely disgraceful business practices. Stay far away! More

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Came on just to look at a car, Justin is the man, made buying the car super easy and very efficient will do the rest of my car purchases with him when ever I’m ready for another vehicle buying the car super easy and very efficient will do the rest of my car purchases with him when ever I’m ready for another vehicle More

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RUN AWAY! ! BUYER BEWARE!! DO NOT BUY FROM THIS DEALERSHIP!!!!!! I would give 0 stars if this was an option. They sell wrecked / repainted vehicles with "clean" ! BUYER BEWARE!! DO NOT BUY FROM THIS DEALERSHIP!!!!!! I would give 0 stars if this was an option. They sell wrecked / repainted vehicles with "clean" carfax documents. They will send you a video with the wrecked / damaged parts out of the line of sight and promise you the world for delivery and the excellent condition of the car. Super friendly sales guy, I hate that he works for these scam artist. You can return the vehicle if you want to be out $1,800 - $5,000. Don't walk away from this dealership, RUN!!!! Will offer you a $150 credit/refund towards detailing if you promise not to post about it online. The only way that this dealership did not know that this car had been wrecked and rebuilt is if they are all blind. Be sure you read every word of the fine print. Their "friendly" customer service manager knows it inside and out. Doesn't matter what is fair or right. Just however they can make a quick buck and screw you out of your money. IF you choose to spend any money with them best of luck to you but I tried to warn you! More

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The truck arrived with dead bugs in the cup holder. It is also making some sort of grinding sound. I reached out to management and didn't receive a response back. It is also making some sort of grinding sound. I reached out to management and didn't receive a response back. More

by STRAWBERRYDST Verified Customer Verified Customer

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