Will Goodwin | Page 11

Friendly staff and excellent customer service. Will was a pleasure to work with. Thank you for a wonderful experience!! Would definitely recommend to all of my friends. pleasure to work with. Thank you for a wonderful experience!! Would definitely recommend to all of my friends. More

by HOWARD.ANTHONYD Verified Customer Verified Customer

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Great experience, everyone was very helpful. Fast process as well! Everyone from the sales person to the finance manager were great and very helpful. Would recommend. as well! Everyone from the sales person to the finance manager were great and very helpful. Would recommend. More

by RILEYDAVISON99 Verified Customer Verified Customer

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I will recommend this dealership to others, cause we are always lucky to get a trade in. It may be my first time buying, and financing. always lucky to get a trade in. It may be my first time buying, and financing. More

by BRIANAHUNTER789 Verified Customer Verified Customer

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Very excellent sales people. No pressure, just great customer service and it was the easiest and best Truck buying experience I’ve ever had. I will come back here next time I trade in. customer service and it was the easiest and best Truck buying experience I’ve ever had. I will come back here next time I trade in. More

by MIKETHOMAS919 Verified Customer Verified Customer

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Very quick and friendly service buying my truck. My salesman was helping and showed vehicle after 5pm and we texted to close the deal. Closing guys were quick and professional salesman was helping and showed vehicle after 5pm and we texted to close the deal. Closing guys were quick and professional More

by ANNCHARLES12 Verified Customer Verified Customer

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They didn’t do top up for all fluids didn’t even do a fresh engine oil change and didn’t gave complementary future engine oil change fresh engine oil change and didn’t gave complementary future engine oil change More

by MUNTAZIRSHAHERYAR Verified Customer Verified Customer

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Unethical. Immoral. Go elsewhere.You cannot trust Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all cost Unethical. Immoral. Go elsewhere. You cannot trust anything they tell you. Whether you are buying or selling your car, avoid Riata Ford at all costs! Riata Ford contacted me and made a “sight unseen” offer for a car I was selling. The offer was a little low, so I asked if they could increase their offer at all. I explained that I was selling the car to cover medical expenses, that I didn’t have the time or luxury for games. The salesman then told me that if the car is as described, he might be able to get me more, but his manager would have to see it in person. Riata Ford is 30+ miles away from where I live. I told them that I would need to take off work to bring it to them. I expressed concern at the idea of adding additional miles to the odometer (it has really low miles and is advertised with specific mileage). I repeatedly stated that I did not want to waste my time with a convoluted sale. He assured me it would be simple and straightforward. When I took the car to the dealership, the manager and multiple other employees complimented the car up and down and acted like they were amazed by the condition. At that point they claimed the best way for them to get the highest price for me was to put the car up on dealer auction. “Don’t worry, it will take an hour or less. But we need to take it in the garage and inspect it.” I should have asked more questions. They made it sound like in an hour they would be able to tell me how much more than the “sight unseen” price they would be able to give me. Not so. After waiting an hour, the salesman came back and told me the car was up on auction and I could leave. He promised to call me within an hour with a new price. I never heard from him again. For two days I tried to contact him via phone, email and text. He ghosted me. He did pocket dial me once by mistake though. I then called the dealership to find out what was happening. Conveniently, everyone involved with the car was “out that day”. The new person checked the auction (I didn’t even know they were still trying to auction the car), and dismissively told me the most they could give me was $6000 LESS than their “sight unseen” offer. The “sight unseen” offer was never real. I can’t say for certain what their strategy was, but it seems this was all just a ploy to try to auction my vehicle and take a percentage of the sale. They tried to exploit my situation, not caring that I’m selling to cover medical expenses, that I had to take off work, or that I had to drive 75 miles round trip. 3 hours of time wasted thanks to their shameless bait-and-switch deception. Do not do business with them! More

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Riata Ford is and will be the only place I will go! They do a great job with keeping communication, great customer service and very clean. do a great job with keeping communication, great customer service and very clean. More

by SSG Verified Customer Verified Customer

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Will Goodwin 🙏🏽 thanks for making this buying experience a pleasurable sales experience! Riata Ford and Will knew how to handle my situation and make things happen really quick and provided me wi experience a pleasurable sales experience! Riata Ford and Will knew how to handle my situation and make things happen really quick and provided me with great follow up. I tried a few other dealerships and got the run a round but ended up where I needed to be! Thanks for the best truck around a brand new 2021 Ford F-150 Lariat Power Boost!!!! Happy as can be, Robert Nieto More

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We had an issue after purchase on 2016 F-150. But had We had an issue after purchase on 2016 F-150. But had some great communication with Terry at Riata Ford and he took complete care of it. Also had g We had an issue after purchase on 2016 F-150. But had some great communication with Terry at Riata Ford and he took complete care of it. Also had good sales experience with Will! Great Customer Service saves the day! More

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