William Entrikin | Page 2

The lease on my current Subaru was ending, and I called the dealership and spoke with Bill. He seemed great, and definitely did some work to find a new car that fit my needs - no easy task when inventory i the dealership and spoke with Bill. He seemed great, and definitely did some work to find a new car that fit my needs - no easy task when inventory is so limited! I paid a deposit for the new car and we set up an appointment so I could bring in my current Subaru to find out its worth and estimate what my payment would be on the new vehicle. That's when things went seriously wrong. Bill did the whole "What do you want your payment to be?" thing. I told him I wanted to know the cost of the new vehicle, and what my current vehicle is worth. I was more concerned with that than payments. He seemed like he was trying to confuse me and glossed over all the numbers, just saying my payment would be about the same. As I looked at the paperwork, (upside down and across the desk from me,) a number stood out and I asked if it was the trade in amount. Bill said yes and listed all the things wrong with my current car. I told him that number was insulting and his whole demeanor towards me changed. I could not get out of there fast enough - he was completely disrespectful. He wouldn't even let me take the paperwork with me to discuss with my husband, saying it was proprietary. I immediately took the car to another nearby dealership and they offered me $4000+ more than Sunset Hills! I feel like Bill saw a woman alone, with a lease ending soon in a very tight market for new cars, and tried to take advantage of me. I have access to Google like everyone else and already knew a reasonable number. If I hadn't done my research, I would have been taken for $4000! I don't know about the dealership as a whole, but Bill is not trustworthy or respectful. I will 100% take all my business to the Dean Team in Ballwin. I'm driving a beautiful new car from them now, and could not be any happier. More

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