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William Harris
William Harris at Heiser Cadillac Of West Bend

William Harris

Service Advisor

Heiser Cadillac Of West Bend

2620 W. Washington Avenue
West Bend, WI 53095

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4.5
15 Reviews
4.5

15 Reviews

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15 Reviews of William Harris

August 15, 2025

Dealership Rating
Employee Rating

Everything was great. They were on track with time and were finished within the time frame provided. More

by mark@idealsurfaces.net
Recommend Dealer
Yes
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Aug 27, 2025

Heiser Cadillac Of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 13, 2025

Dealership Rating
Employee Rating

I brought my vehicle in for service and they didn’t even look at one the problems I had More

by c_dilorenzo
Recommend Dealer
No
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Aug 27, 2025

Heiser Cadillac Of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brian Crandall bcrandall@heiser.com

July 28, 2025

Dealership Rating
Employee Rating

I've recently visited that dealership for an oil change. As always the car had a complimentary wash after getting the Keyes I've noticed the car had a ding the service department has arranged a bodyvshop More

by Isaac G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, Nathan Heimerl, Cesar Nunez, Service Team , Rick Hodge, ANGIE

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Jul 30, 2025

Heiser Cadillac Of West Bend responded

Dear Isaac, Thank you for your long time business since 2016! We greatly appreciate you and look forward to your next visit!

July 18, 2025

Dealership Rating
Employee Rating

didn't add in windshield fluid and needed to come back. Makes me concern with the overall fluid changes. More

by MSHAFAIE
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez

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Jul 21, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for providing this feedback. We apologize that you had to make a return trip. Please feel free to contact our service manager, Nathan Heimerl with any further concerns about your visit. He can be reached by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com.

July 13, 2025

Dealership Rating
Employee Rating

We purchase all of our vehicles from Heiser because they make it easy to buy and a pleasure to service. More

by TOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Crandall, William (Liam) Dooley, Maria Fuller, Nathan Heimerl, Glenn Leinen, Leigh Mattilla, Cesar Nunez , Rick Hodge

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Jul 14, 2025

Heiser Cadillac Of West Bend responded

Dear Tom, Thank you so much for the kind words. We are so glad you enjoy both our sales and service experience. We greatly appreciate your business and look forward to your next visit!

June 27, 2025

Dealership Rating
Employee Rating

Great customer service. Thank you for all the work you do. Especially when it's 90+ degrees outside. More

by tmwhite0
Purchase Time
Recommend Dealer
Yes
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Jun 30, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for the kind words. We are so glad you had a positive experience with us. We thank you for your business and look forward to your next visit!

June 25, 2025

Dealership Rating
Employee Rating

Will Harris provided outstanding customer service not only this visit but every visit. He is very reassuring and very helpful with explaining the issue, how it will be resolved and timeline for fixing. I More

by cmlochen1975
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Jun 26, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for highlighting one of our staff members. We are so glad you had a positive experience. Thank you for your business. We look forward to your next visit!

June 09, 2025

Dealership Rating
Employee Rating

I got a shuttle to Enterprise and also I got updates on status. It was nice to leave rental at dealer when done. More

by HARLEYGIRL
Recommend Dealer
Yes
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Jun 10, 2025

Heiser Cadillac Of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating! We greatly appreciate your business and look forward to your next visit.

June 07, 2025

Dealership Rating
Employee Rating

great service. got the parts I needed. They were able to get the job done quickly. More

by HIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, John Haba, Service Team

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Jun 09, 2025

Heiser Cadillac Of West Bend responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

May 24, 2025

Dealership Rating
Employee Rating

great service. got the parts I needed. They were able to get the job done quickly. More

by nelsonjesse710
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, Jared Gengler, John Haba, Nathan Heimerl, Brad Rasmussen , Jeremy Brown, Jessica Nelson

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May 27, 2025

Heiser Cadillac Of West Bend responded

Dear Jesse, We are so glad you enjoyed your service experience at Heiser. Thank you for your business. We look forward to your next visit!

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