William Karrels | Page 7

I originally bought a 2016 Chevy Silverado from the dealership in mid October, not even a month after having the vehicle the motor lost compression on 2 different cylinders, the dealership gave me an $ dealership in mid October, not even a month after having the vehicle the motor lost compression on 2 different cylinders, the dealership gave me an $18,000 credit for the vehicle which was appreciated. I traded in the Silverado for a Hyundai Elantra. The issue I've had though is in finance I decided to get a warranty for the suspension and motor however I was not informed that I was also signing for 3 additional charges for other warranty's that I did not want. I also was charged twice for registration which is frustrating because I transferred the plate from my Silverado. Overall the dealership was a bit pushy and while yes I take responsibility for the fact I should have paid more attention I still don't appreciate not being informed what I was signing as well as how pushy the sales team was as a whole. I do none the less appreciate them trying to work with me on the Silverado More

by Macias.eli0106 Verified Customer Verified Customer

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Terrific William was very busy. Although he ask for help and didn't get it , I believe he sold two cars at one time. He was very efficient, friendly, and attentive to my needs. Iv n Although he ask for help and didn't get it , I believe he sold two cars at one time. He was very efficient, friendly, and attentive to my needs. Iv never had a better experience when buying a car . More

by JEANIERUSH Verified Customer Verified Customer

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Have had hyundai since 1985. Keep coming back. Although coverage has changed still think you are doing a fine job. Keep coming back. Although coverage has changed still think you are doing a fine job. More

by AW9251 Verified Customer Verified Customer

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Customer service is less than optimal. I had an appointment to have my vehicle looked at and when I arrived, I was told they would not be looking at it on the day of the appointment. They I had an appointment to have my vehicle looked at and when I arrived, I was told they would not be looking at it on the day of the appointment. They sent me home in an Uber. I don't understand why I needed an appointment if they weren't going to look at and fix the issue, which was an easy thing to fix, while I was there. It makes no sense and is poor service. More

by michelle_76 Verified Customer Verified Customer

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They did their best to get the vehicle that I wanted it took sometime but they did it took sometime but they did it More

by Tom Verified Customer Verified Customer

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William went above and beyond everything was great especially the financial guy Anthony made sure I was in my price range and all especially the financial guy Anthony made sure I was in my price range and all More

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William was great to work with while we were interested in looking into different models of the Santa Fe, highly knowledgeable of each model we had questions about. in looking into different models of the Santa Fe, highly knowledgeable of each model we had questions about. More

by JAMESLWALSH820 Verified Customer Verified Customer

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I have purchased many cars in my lifetime. They have not always pleasant experience! I can recall a few years ago I bought a new car and we were at the dealership for over 8 hours.Not this time They have not always pleasant experience! I can recall a few years ago I bought a new car and we were at the dealership for over 8 hours.Not this time around William was fast and reliable information.We both agreed this was our best experience. More

by jm62980 Verified Customer Verified Customer

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Friendly to customers & Good Service provided. Fast , good time management.No appointment needed to come for service & maintenance. Fast , good time management.No appointment needed to come for service & maintenance. More

by LELENESATMY0 Verified Customer Verified Customer

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I had an amazing experience working with William at Hyundai of Fort Myers! From start to finish, he was professional, friendly, and truly went above and beyond to make sure I found the perfect vehicle. Hyundai of Fort Myers! From start to finish, he was professional, friendly, and truly went above and beyond to make sure I found the perfect vehicle. He answered all my questions with patience and made the entire process smooth and stress-free. If you’re looking for excellent customer service and someone who genuinely cares about your needs, William is the one to see! Highly recommend him and the entire Hyundai of Fort Myers team. More

by LESTERPINO84 Verified Customer Verified Customer

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