William McGuirk

I’m honestly extremely frustrated with how everything has been handled with my Ford Explorer. I brought it in back in February for a brake issue, and it sat at your dealership for over a month. During tha been handled with my Ford Explorer. I brought it in back in February for a brake issue, and it sat at your dealership for over a month. During that entire time, I was never offered a loaner, and I ended up paying over $1,200 out of pocket for a rental. Then I’m told the brakes and booster are fixed, but suddenly there’s another issue with the car shutting off when put into drive — something that was NOT happening before I brought it in. On top of that, I was charged for repairs I never approved, including replacing the start-stop button. There were also things that should have been done but weren’t — like a recall and the state inspection. After spending over $7,000, I expected my vehicle to be reliable, but instead I was left without dependable transportation and no support from your dealership. Now less than two weeks later, the car is back again and I’m being told it needs a full transmission replacement — another issue that never existed before. At this point, it seriously makes me question the quality of the work that’s been done. To make things worse, I’m again being told there’s no loaner and this is going to take weeks. I reached out for an update and was told my service rep is out sick — and it feels like because of that, no one is doing anything with my vehicle or even concerned about getting it back to me. I also called to speak with a service manager and was left on hold with no response. That level of communication is completely unacceptable. This situation is seriously impacting my life. I’m struggling to get to work, take my kids to school, and help my wife with transportation. My job is now at risk because of how often I’ve had to miss work due to this. car towed in on tuesday april 7th. Today is april 25th! no update! and still no loaner car because clearly my situation isnt important enough! More

Print