William Pozniakas

For the last 6 years, we've had good experiences with Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was to Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was told that his wife's 'old car" (the lease we were returning) needed to be "grounded". Excuse me, but a layperson doesn't know what "grounded" means, and I feel as though we were taken advantage of. When I called and talked to the manager, he talked down to me and told me that he "couldn't turn back time". Nobody explained to us that we were responsible for the remaining payments of the lease. Nobody explained the standard process to us. The expectation should've been set with us, especially because we brought a brand new car from them. I'm highly disappointed and won't be going back to Matthews Kia of Schenectady. More

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Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More

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Matthew Kia has a friendly and pleasant staff. I am always waited on as soon as I walk in the door. Service department is wonderful. I am always waited on as soon as I walk in the door. Service department is wonderful. More

by OGSAMG Verified Customer Verified Customer

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We covered a lot of potential sales options. Every option was explained in detail to our satisfaction. Every option was explained in detail to our satisfaction. More

by JCARANGE Verified Customer Verified Customer

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Salesman was professional understood what information I was focusing on and he delivered a 5 star presentation. Despite being very busy he balanced his customers extremely well, offering us beverages and i was focusing on and he delivered a 5 star presentation. Despite being very busy he balanced his customers extremely well, offering us beverages and information we could look at if he had to step away. During test drive all features and their operation was pointed out. Salesman represented Kia extremely well and he certainly was instrumental in closing the deal. We could not be more pleased with our new Kia and the service we received from our salesman. More

by TRAV1038 Verified Customer Verified Customer

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I enjoyed working with Supreme. He was polite, friendly and knowledgeable. When we were finalizing the pickup, we ran into a few hiccups. I feel that the sales manager should h He was polite, friendly and knowledgeable. When we were finalizing the pickup, we ran into a few hiccups. I feel that the sales manager should have reviewed the paperwork to be sure everything was in order. When we went to pickup the car, we couldn't because the insurance was not obtained. Next I was not reminded to bring the title to my trade in. Next, I was contacted by my bank to complete new paperwork because an extra box was checked off. Next, I had to sign new DMV paperwork because I was given incorrect paperwork. Due to the inconveniences, I asked for my first oil change to be on Matthews and Connor indicated he would do something but in the end, nothing. A little above and beyond customer service goes a long way and would have changed my rating below I would recommend the dealership because they had a good inventory More

by lschlutow Verified Customer Verified Customer

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good all around got me in the car been looking at for years i would tell anyone i know to go see them years i would tell anyone i know to go see them More

by SIRDAVE71 Verified Customer Verified Customer

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El is an outstanding sales representative and all around wonderful individual. I would recommend your delearship to anyone. wonderful individual. I would recommend your delearship to anyone. More

by Bob Verified Customer Verified Customer

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Professional service ,knowledgeable staff associates, and great deals Leased a 2024 Kia Forte …very pleased !!! great deals Leased a 2024 Kia Forte …very pleased !!! More

by LITTLEGUYJP Verified Customer Verified Customer

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Helpful in getting insurance information, new plates and registration all changed over to new vehicle registration all changed over to new vehicle More

by BARYALLN Verified Customer Verified Customer

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