William Westen
William Westen at Handy Toyota

William Westen | Page 11

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

Contact Me
4.9
253 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

4.9

253 Reviews

Write a Review

253 Reviews of William Westen

April 29, 2024

Dealership Rating
Employee Rating

Took 3 hours for a tire changeover with an appointment. Seems appointments are way overbooked. More

by sarnowgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2024

Handy Toyota responded

Thank you for your feedback. We apologize that you were in for much longer than expected. It is never our intention to have someone wait longer than needed. It seems like we fell behind and someone should have checked on you. Your time is valuable to, and we apologize that you waited that long.

April 27, 2024

Dealership Rating
Employee Rating

Always a pleasant service experience at Handy! Personable staff and prompt service make for a nice experience cprrirnvr! More

by brtjyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Handy Toyota responded

Thank you for the review! We appreciate you leaving us one!

April 26, 2024

Dealership Rating
Employee Rating

Service was fine, however receiving numerous phone calls from people stating that workers at Handys were talking about my failed inspection in detail to people who know me is an absolute joke. We live in More

by billmasse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2024

Handy Toyota responded

We are sorry to hear about this. We value our customers and their privacy more than anything. Could you please contact our Customer Relations Manager at (802) 582-8183 so we could discuss this further and have a better understanding on the situation? We appreciate your time and your business.

April 25, 2024

Dealership Rating
Employee Rating

Handy Toyota is the best. They are efficient, tend to every detail and all with kindness. More

by hdattilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Handy Toyota responded

Thank you for the review! We appreciate it!

April 23, 2024

Dealership Rating
Employee Rating

Service was great. Working with the parts dept was a challenge though. I wanted to take advantage of Toyota’s buy 3 tires/get 1 free promo. More

by petrice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Handy Toyota responded

Thank you for letting us know! We are happy to hear that you had a good experience!

April 19, 2024

Dealership Rating
Employee Rating

Said an hour, was closer to two. Swapped tires on my 2024 grand highlander. Let me leave with the vehicle, knowing my tpms light was going to come on. Didn’t ask if I wanted them rep More

by tjb.bouchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 29, 2024

Handy Toyota responded

Thank you for your feedback. Sometimes service can take longer than expected and we apologize for the longer than expected wait time. The TMPS light seems like an overlook and isn't ok. This type of feedback allows us to improve our process in the future. We appreciate your time and your business.

April 19, 2024

Dealership Rating
Employee Rating

Great experience with Handy Toyota. This is my second purchase and I would highly recommend them to anyone in the northern Vermont area. More

by jvlanni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Smith, Daniel Raboin , Nicholas Lambert

Apr 22, 2024

Handy Toyota responded

Thank you so much for leaving us such a kind review! We appreciate it!

April 19, 2024

Dealership Rating
Employee Rating

Very good service . Everything was in timely manner . No wait time . Everything was explained to me and service was great ! More

by sharirun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Handy Toyota responded

Thank you so much for the review! We are happy to hear that!

April 19, 2024

Dealership Rating
Employee Rating

Great service and friendly staff. Willing to drive out of my way to use them! More

by corbetsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Handy Toyota responded

Thank you for the review! We greatly appreciate it!

April 17, 2024

Dealership Rating
Employee Rating

Was there for a service and it was fast. William was very helpful when the truck was done More

by llaurin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Handy Toyota responded

Thank you for the review! We are happy to hear that!

...
11
...

Dealership Inventory (355 Vehicles)

used 2024 Toyota Grand Highlander car, priced at $44,228
2024 Toyota Grand Highlander
used
Celestial Silver Metallic exterior
Automatic
All-wheel Drive
used 2024 Toyota RAV4 car, priced at $34,499
2024 Toyota RAV4
used
Blueprint exterior
Automatic
All-wheel Drive
used 2021 Toyota Sienna car, priced at $31,354
2021 Toyota Sienna
used
Predawn Gray Mica exterior
CVT
All-wheel Drive
used 2025 Subaru Forester car, priced at $28,399
2025 Subaru Forester
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Toyota Sienna car, priced at $51,994
2026 Toyota Sienna
new
Wind Chill Pearl exterior
CVT
All-wheel Drive
used 2023 Ford F-150 car, priced at $36,299
2023 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive