Willie Irons

I’m not sure how this dealership remains in business due to my recent experience with them. I was buying a used truck for a friend of mine. I live in Baton Rouge he is in Chalmette. We agreed to a price and to my recent experience with them. I was buying a used truck for a friend of mine. I live in Baton Rouge he is in Chalmette. We agreed to a price and was assured I could write a check since I bank with Chase. My friend picked up the check from me Tuesday night and dropped it of at Mossy Wednesday morning. The dealership then called him back and stated they do not take personal checks although we were told the exact opposite. Their porter picked up the check and I called his salesman and asked if my friend could go pick up his truck and was told no, they need to wait until their driver gets back to New Orleans. I then asked if they could deliver the truck to him and was told no. The sales manager Kirk Gundoff said he needed to come in to get a ‘GREAT” sales experience. I buy a lot of vehicles for myself and never was treated this badly. Acting like we were trying to scam them or something. Gundoff even had the nerve to tell me if you don’t want the truck you don’t have to buy it. If I hadn’t already got the cashier’s check, I would have told him where he could shove the truck up. I’ve bought a vehicle from a Mullinax Ford in Apopka Florida and said to me they deliver anywhere in Florida so I met them In Pensacola. I’ve bought several vehicles from Lexus of Mobile and they delivered the vehicles and paperwork to me here in BR. Mossy sales manager/and sales persons are arrogant and act like they are doing you a favor. They went as far as looking up my address as the salesman told me you have a nice house. Don’t waste your time with these FOOLS. More

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Good services, needs more mechanics on duty. I would like to see more shuttles instead of that one because I really don’t take it because you may have to go around the city before reaching your I would like to see more shuttles instead of that one because I really don’t take it because you may have to go around the city before reaching your destination More

by DDIXON12 Verified Customer Verified Customer

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I have been dealing with Mossy Buick since I bought my 1st truck in 2011. Refuse to take my truck (2014) to any other dealer to be serviced. They do an excellent job on my vehicle, no matter what needs 1st truck in 2011. Refuse to take my truck (2014) to any other dealer to be serviced. They do an excellent job on my vehicle, no matter what needs to be repaired. More

by perry64 Verified Customer Verified Customer

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It is always a pleasure dealing with Mike Gonzalez , Willie Irons and Michael Jourdan. They make everything run smoothly and I am always in and out in no time . This is the reason I will only buy from Willie Irons and Michael Jourdan. They make everything run smoothly and I am always in and out in no time . This is the reason I will only buy from Mossy ! More

by Melissas Verified Customer Verified Customer

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I’ve bought many cars and send to service department for maintenance. I’ve even had the collision center help my family! Kirk Gundorf is A1 in service and the rest of team! maintenance. I’ve even had the collision center help my family! Kirk Gundorf is A1 in service and the rest of team! More

by shannon1serigne Verified Customer Verified Customer

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Great service time was some what lengthy impress with over all performance my windshields work perfect my panel for the is doors is dis jonted over all performance my windshields work perfect my panel for the is doors is dis jonted More

by Michaellarkin52 Verified Customer Verified Customer

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Eddie and Jeff in Service and Robbie in Parts are outstanding!!! Exceptional customer service and they provide thorough and detailed explanations and updates throughout the process. outstanding!!! Exceptional customer service and they provide thorough and detailed explanations and updates throughout the process. More

by TROYEMATHERNE Verified Customer Verified Customer

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by iambs.chills-5f Verified Customer Verified Customer

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Speaking for my experience with the service department in working with Scott and Eddie I was considered them Personable knowledgeable and thorough working with Scott and Eddie I was considered them Personable knowledgeable and thorough More

by cpatin Verified Customer Verified Customer

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Mossy Motors always give excellent service on your vehicles and also an excellent place to buy your vehicle. The service department is always ready to assist you with your vehicle. The service manager vehicles and also an excellent place to buy your vehicle. The service department is always ready to assist you with your vehicle. The service manager Eddie is always very friendly and helpful and knowledgeable when it comes to excellent service on your vehicle. Mr Irons the salesman is very helpful and polite and knowledgeable when it comes to helping you make a choice of what You are looking for in a vehicle. The service staff that does the work on your vehicle is very helpful and does the job right.. My husband and I bought both of our vehicles from Mossy Motors and have been very pleased with the service and vehicles. More

by Dianne Nagin Verified Customer Verified Customer

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